Medical Secretary - Hillcrest

Gonzaba Medical Group•San Antonio, TX

1d•Onsite

About The Position

Provides support to the family practice department by supporting all POD administrative duties. Communicates with pods, providers, clinic leaders, and patients to aid in completion of RMH/HEDIS reports, phone messages, refill requests, rescheduling, and chart prep as needed.

Requirements

Minimum high school education or equivalent.
Applicants must hold a certificate from an accredited medical assistant school or possess equivalent medical training.
CPR certification with AED is required and must be kept current.
National certification as a Registered or Certified Medical Assistant is required as initial and continued employment at Gonzaba Medical Group is contingent upon this credential. National Certification must be issued from one of the following associations: AAMA - Certified Medical Assistant (CMA); ARMA - Registered Medical Assistant (RMA); NAHP - Nationally Registered Certified Medical Assistant (NRCMA); or other association approved by GMG Human Resources.
Skilled in use of computer/EMR systems.
Knowledge of Word processing software, spreadsheet software, Internet, and database software.
Requires manual dexterity, sitting, standing, stooping, reaching, kneeling, crouching, bending, walking, lifting up to 40 lbs. without assistance. Close vision and ability to adjust focus. Must be able to work efficiently under pressure.

Nice To Haves

Experience in a clinic, doctor’s office or hospital with a minimum of one-year experience preferred.

Responsibilities

Collaborates with the PODs, clinical support staff and providers, when working on assigned duties such as RMH/HEDIS reports, phone note complete, Rx refill requests, rescheduling, chart prep and form completion as needed.
Helps clinic leadership with All Hands-on Deck coordination of patients as needed.
Communicates with clinic leadership upon completion of assigned duties.
Collaborate with Medication Adherence Team to help improve medication adherence metrics.
Helps with coverage in pods as needed to include triage, discharge, and carrying orders from the providers.
Assists in providing quality health care by accessing the electronic medical record to obtain/provide pertinent information. Reports appropriate information to the provider and documents appropriately.
Remains aligned with the departmental goals which involves understanding the importance of conducting RMH visits, perform HEDIS measures, and participating providing quality care by utilizing the tools and reports provided to help reach departmental/organizational goals.
Transports patients safely from the following positions: sitting to standing or laying down, from standing to sitting or lying down, from laying down to standing or sitting, and assist to the bathroom, into/out of wheelchairs, and pushing/pulling patients in wheelchairs.
Must always keep the patients’ safety a priority, which will involve preventing potential falls as needed.
All duties performed will be done accurately and in a timely manner.
Ensures customer service is always maintained at the highest level.
Exercise tact and courtesy when dealing with patients, visitors, providers, and co-workers.
Must always adhere to customer service expectations including in-person and virtual (via telephone, or telehealth applications) communication.
Participates in educational programs as needed.
Provides support to the PODs with administrative responsibilities.
Assist different teams as necessary including performing the duties of other personnel as needed according to the scope of practice for a medical secretary.
Maintain strict confidentiality by adhering to all HIPAA rules and regulations.
Other duties as assigned.