The Medical Secretary manages the reception function of the office / practice in a professional manner, accommodating the patient, physician, and resources available.
Screen calls, using mature judgement to determine callers needs, referring to nurse or physician if necessary.
Schedule appointments, and make follow up appointments for other services on behalf of patient.
Greet patients and ascertain all required documentation is on file, and accurate, obtaining history from new patients: and greet visitors, salespersons, determine nature of business and physician availability.
Prepare and maintain patients charts, ensuring all pertinent documentations are filed
Sort incoming mail, including lab or tests results, routing appropriately and promptly.
Review patients financial and/or insurance information, preparing appropriate referrals or other 3rd party forms and documents. Contacts insurers to secure referrals on behalf of patient.
Successful completion of high school or has a high school equivalency diploma
Ability to effectively communicate with patients, staff, students, and physicians.
Ability to provide excellent customer service to a variety of people.
Ability to promote and work in a team setting.
Possess strong skills in:
Computers
Problem solving
Multi-tasking
Prioritizing
None required
Previous clerical/office training and/or education with medical terminology preferred
Glens Falls Hospital is committed to providing our people with valuable and competitive benefits offerings, as it is a core part of providing a strong overall employee experience. A summary of these offerings, which are available to active, full-time and part-time employees who work at least 30 hours per week, can be found here.