Medical Secretary

Lakeshore Bone & Joint Institute•Chesterton, IN

1d•Onsite

About The Position

Lakeshore Bone & Joint Institute, dedicated experts in musculoskeletal care, have served northwest Indiana since 1968. With state-of-the-art facilities, they provide exceptional, compassionate care to help patients stay active. Patient care is a top priority, and medical secretaries are crucial in delivering quality, compassionate patient care. This role requires a high level of emotional intelligence and the ability to thrive in a busy environment. The medical secretary will support specific doctor(s) by answering phone calls and scheduling patient appointments, potentially working alongside a physician assistant, nurse, medical assistant, and other ancillary staff.

Requirements

Integrity and accountability
Responsible decision making
Adaptive and flexible
Teamwork
Ability to analyze situations and develop solutions
Ethical reasoning and decision-making
Strong attention to detail
Time management, prioritization, and sense of urgency
Excellent verbal and written communication skills
Maintain patient confidentiality
HIPAA compliance
Professionalism and work ethic
High school diploma or the equivalent
Minimum of 1-year medical practice and/or orthopedic clinic experience
Healthcare related background including medical terminology
Experienced in common office hardware and software including MS Office and Outlook

Nice To Haves

LPN or Medical Assistant Pain Clinic Experience

Responsibilities

Understand how to use phone system to answer and direct calls as needed in a timely manner and maintain digital literacy essential to job functions and patient care
Register new patients and verify all demographic and insurance information for returning patients
Verify insurance eligibility for all patients one day prior to scheduled appointments
Triage patient concerns and forward to the appropriate parties
Schedule appointments, move appointments, and update clinic schedules as needed
Maintain working knowledge of LBJI department functions and communicate with other departments as needed
Perform all clerical duties – including disability paperwork and attorney scheduling – in a timely manner (within five business days)
Schedule internal and outside physician referrals in timely manner, complete order when finished
Document refill requests, patient concerns, voicemails, and other essential communications in patient charts
Other duties as assigned