Medical Secretary- Hematology/ Oncology

Beth Israel Lahey Health•Cambridge, MA

19h•Onsite

About The Position

The Medical Secretary provides essential administrative and clerical support to help ensure the smooth, efficient operation of a busy primary care office. This role serves as a key point of contact for patients and supports day‑to‑day office functions by managing front‑desk responsibilities, scheduling, and information flow across the care team. The Medical Secretary plays a vital role in maintaining organization, accuracy, and confidentiality of patient information while supporting the overall workflow of the clinical team and helping deliver a positive patient experience.

Requirements

High school graduate
Minimum of one year of experience as a medical assistant in a medical practice environment
Knowledge of medical terminology
Experience with word processing equipment and personal computers
Working knowledge of insurance regulations and required forms
Ability to be trained in CPT and ICD‑9 coding
Computer proficiency required
Strong communication and interpersonal skills
Effective and professional telephone manner
Ability to communicate with patients, physicians, and other professional staff
Ability to work independently, follow directions, and manage multiple tasks simultaneously

Nice To Haves

Certification as a medical assistant preferred
Graduate of an accredited secretarial training school preferred
Two years of experience in a busy medical practice setting
Familiarity with billing systems preferred
Knowledge of pre-admission and pre-testing requirements helpful

Responsibilities

Greet and assist patients in person and by phone with courtesy and professionalism
Maintain a clean, welcoming front desk and waiting area
Answer incoming calls, messages, and faxes and ensure timely communication
Schedule, confirm, and manage patient appointments using EHR systems (EPIC)
Register new patients and update existing patient information
Maintain accurate, organized, and confidential patient records
Prepare and manage medical correspondence, reports, and documentation
Process insurance information and verify eligibility
Collect co‑pays and process payments
Support billing processes as needed
Coordinate referrals to specialists and follow up on authorizations
Support physicians and medical staff with administrative tasks as needed