Medical Secretary, Wilmington Pediatrics - 40 hours

Beth Israel Lahey Health • Winchester, MA

390d

About The Position

The Medical Secretary position at Wilmington Pediatrics is a full-time role focused on providing exceptional clerical support and customer service in a healthcare setting. This position is crucial in creating a positive first impression for patients and ensuring they receive timely care. Responsibilities include managing phone interactions, patient registration, scheduling appointments, collecting co-pays, and confirming appointments, all of which contribute to an efficient healthcare experience.

Requirements

• High School Degree or GED required.
• Minimum of 1 year of experience in a high volume customer service related position.
• Strong customer service skills.
• Strong PC skills and proficiency in effective written and verbal communication.
• Ability to multitask and work well with others.

Nice To Haves

• Experience with ECW and Outlook is helpful but not required.
• Minimum of 3 years secretarial experience preferred.

Responsibilities

• Manage phone interactions with patients and healthcare providers.
• Perform patient registration and scheduling of appointments.
• Collect co-pays and handle billing inquiries.
• Confirm patient appointments and follow up as necessary.
• Provide a positive first impression and ensure a welcoming environment for patients.

What This Job Offers

• Job Type: Full-time
• Industry: Hospitals
• Education Level: High school or GED
• Number of Employees: 10,001+ employees