Medical Secretary II (SEIU)-Boston, MA

UnitedHealth Group•Boston, MA

2d•$20 - $31

About The Position

Explore opportunities with Atrius Health, part of the Optum family of businesses. We’re an innovative health care leader and multi-specialty group practice, delivering an effective, connected system of care for adult and pediatric patients at 28 practice locations in eastern Massachusetts. Our entire team of providers (physicians, PA/NPs and ancillary clinicians) works collaboratively with a value-based philosophy within our group practice as well as with hospitals, rehab and nursing facilities. Be part of our vision to transform care and improve lives by building trust, understanding and shared decision-making with every patient. Join us and discover the meaning behind Caring. Connecting. Growing together. As the Medical Secretary II, you will perform expanded and advanced level medical secretary duties including but not limited to performing outreach to patients regarding referrals and follow up appointments, assisting with the checkout function, and entering data for and distributing after visit summaries (AVS). Participates as an integral member of a medical team.

Requirements

3+ years of experience in a clinical setting with at least one year as a Medical Secretary
Computer experience required with the ability to use word processing and spreadsheet programs. Electronic medical record (EMR) experience and/or aptitude to master the EMR based on other technology experience
Demonstrated ability to communicate in a professional and appropriate manner
Demonstrated strong interpersonal, customer service, time management, and organizational skills

Nice To Haves

Associate's degree in medical assisting or graduate of certification in medical office administration program
Working knowledge of patient related documents

Responsibilities

Patient & Operational Support: Proactively addresses patient satisfaction, flow, and compliance issues; resolves operational concerns and escalates when needed
Communication & Coordination: Manages complex calls, patient outreach, appointment scheduling, referrals, and documentation requests from third parties
Administrative Duties: Prepares department schedules, appointment templates, and clinical schedules; handles prescription refills and authorization processes
Data & Documentation: Collects and verifies data for reports and studies; completes and routes medical forms and paperwork to appropriate parties
Team Collaboration: Participates in departmental projects, EMR upgrades, staff training, and provides backup coverage and meeting support