The Medical Secretary II performs all secretarial functions to include but not limited to answering phones, taking messages, scheduling appointments, maintaining files, edit and proofread materials, distributing correspondence. The Medical Secretary II is responsible for monitoring patient check in and check out and performing other duties as assigned. Organizational Expectations 1. Adheres to and exhibits our core values: Reverence: Having a profound spirit of awe and respect for all creation, shaping relationships to self, to one another and to God and acknowledging that we hold in trust all that has been given to us. Integrity: Moral wholeness, soundness, uprightness, honesty and sincerity as a basis of trustworthiness. Compassion: Feeling with others, being one with others in their sorrows and joys, rooted in the sense of solidarity as members of the human community. Excellence: Outstanding achievement, merit, virtue; continually surpassing standards to achieve/maintain quality. Attends staff meetings and completes mandatory in-services, requirements and competency evaluations on time. Compliance: Understands regulatory requirements with regard to compliance and all other laws and regulations that apply to the organizational operations (e.g. Code of Conduct) and how these regulations apply to the individual's role/ department/ unit. Proactive in addressing compliance issues; reporting through appropriate channels such as supervisor, chain of command and Ethics Point. Completes mandatory introductory and ongoing training within the specified timeframes. 2. Maintains current knowledge in present areas of responsibility (i.e., self education, attends ongoing educational programs). 3. Works collaboratively and supports efforts of team members. Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community COMMUNICATIONS AND COLLABORATION: Protects the privacy and confidentiality of patients and employees. Addresses patients, families, visitors, co-workers and physicians with courtesy and respect. Respects patients' rights by addressing patient by name and maintaining confidentiality. Collaborates with the patient, significant others, and ancillary departments to become a multidisciplinary health - care team whose goal is to provide care that is continuous and well-coordinated. Accurately maintains charts, files, and identification numbers. Obtains, verifies and documents required patient information. PATIENT SUPPORT: Responsible for patient check-in and discharge, scheduling. PRIMARY CARE OFFICE REGISTRATION: Facilitates an efficient and professional registration process through the attainment of demographic and financial information, via face-to-face registration, that is pertinent to appropriate reimbursement and statistical analysis. Responsible for entering information accurately in both the Medical Records and Patient Billing systems. Ensures completion and accuracy of all registration forms and documents and schedules follow-up visits into proper systems. Prints daily clinic schedules, prepares new patient information packets, answers telephone and triages calls/questions as appropriate. Collects physician practice authorizations, enter appropriate information in both registration/billing systems. Instructs patients to obtain referrals as needed. Assists with follow up directly with referring physician office as needed. Explains general policies related to registration, co-payments, referrals, pre-authorizations, and deductibles as well as policies related to physician billing and different specialty services within UMSJMG.