Medical Secretary l

University of Central Florida • Orlando, FL

2d • $16

About The Position

Counseling and Psychological Services: Counseling and Psychological Services is home to an interdisciplinary team of full-time psychologists, social workers, mental health counselors, treatment coordinators and support staff who are fully committed to the success and well-being of our students. The Opportunity: The University of Central Florida’s Counseling and Psychological Services (CAPS) is seeking a professional and detail‑oriented Medical Secretary I to provide essential administrative support in a fast‑paced mental health setting. This position serves as a key point of contact for students and clients and plays an important role in creating a welcoming, respectful, and confidential environment.

Requirements

• High School Diploma or Equivalent and 0+ years of relevant experience, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).
• Ability to maintain confidentiality.
• Ability to quickly learn new policies and procedures and computer software programs.
• Ability to prioritize assigned projects.

Nice To Haves

• 1+ year experience working in a medical, clinical, or mental health office setting.
• Experience providing front desk and high‑volume telephone coverage in a healthcare or administrative environment.
• Experience using electronic records systems, scheduling platforms, or similar administrative software.
• Experience handling confidential or protected health information (PHI) in compliance with privacy standards.
• The most successful candidates may possess the following qualities:

Responsibilities

• Serve as the first point of contact for Counseling and Psychological Services clientele and the campus community at large.
• Create a welcoming, nurturing, and respectful environment for clients.
• Electronically check-in arriving clients, process all initial electronic client data, and follow-up contact as needed and/or assigned.
• Assist clients with electronic check-in processes and procedures.
• Schedule/reschedule appointments.
• Observe client behaviors and report to Counselor anything of significance.
• Work effectively with individuals from varied backgrounds and experiences, including those with psychological challenges or those in distress.
• Provide primary telephone coverage; assess nature of client calls; determine if immediate assistance by a counselor is indicated; create a professional image of CAPS through responsive, respectful telephone behaviors.
• Follow established CAPS opening and closing protocol.
• Provide support to professional staff and CAPS projects as requested in a timely manner.
• Perform other duties as assigned.

Benefits

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program
• Paid time off, including annual and sick time off and paid holidays
• Retirement savings options
• Employee discounts, including tickets to many Orlando attractions
• Education assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees