Medical Screener - Reception Technician (Customer Service)

CSL

75d

About The Position

Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability for the plasma pheresis process. You will report to the Assistant Center Manager. In compliance with Standard Operating Procedures (SOPs), assists qualified donors in completing the screening process. The screening procedures includes but are not limited to: assessing the self-administered health history, answering basic medical questions associated with the donation process, referring donors to medical staff when appropriate and performing health screening procedures such as blood pressure, pulse, weight, temperature. Performs finger stick to obtain sample to obtain donor’s hematocrit and total protein levels. Upon completion of the appropriate training, may educate new donors on the use of therapeutic products made from donated plasma. This includes explaining the screening process, the health screening tests performed, the appointment system, donation fees, center policies, proper nutrition and any other information pertinent to the donor. Ensure that all donor questions are answered timely, accurately and professionally. May be involved in registering applicant and transfer donors based upon completion of appropriate training and operational needs of the center. May answer the telephone and answer callers question or transfer call to appropriate staff member. Maintain alertness and awareness to any reaction by a donor may have during or after the pheresis process and notifies appropriate staff. Alerts Group Leader or Supervisor of donor flow issues. Ensure the accurate recording of donor data in the electronic donor information management system as outlined in the SOPs. Understand the policies and procedures associated with hyper immune programs at the center if applicable. Maintains clean efficient work environment and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promote safety in all actions. Maintain confidentiality of all personnel, donor and center information. May be cross-trained in other areas to meet the needs of the business. Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business. Perform other job-related duties as assigned.

Requirements

• High school diploma or equivalent required.
• Minimum of three (3) months experience in a clerical or customer service related position, preferably in medical or health provider environment.
• Ability to perform basic math calculations.
• Ability to understand, remember, and apply oral and/or written instructions.
• Ability to see and speak with customers and observe equipment operation.
• Ability to perform tasks while standing and walking up to 100% of the time.
• Ability to reach, bend, kneel and have a high level of manual dexterity.
• Ability to lift and carry up to 25 pounds.

Nice To Haves

• Bilingual skills may be required to meet the needs of the business.

Responsibilities

• Greet donors at the plasma collection center.
• Conduct registration procedures to verify donor suitability.
• Assist qualified donors in completing the screening process.
• Assess self-administered health history and answer basic medical questions.
• Refer donors to medical staff when appropriate.
• Perform health screening procedures such as blood pressure, pulse, weight, and temperature.
• Perform finger stick to obtain samples for hematocrit and total protein levels.
• Educate new donors on the use of therapeutic products made from donated plasma.
• Ensure timely and accurate responses to donor questions.
• Register applicants and transfer donors as needed.
• Answer telephone calls and transfer to appropriate staff.
• Maintain alertness to donor reactions during or after the pheresis process.
• Notify appropriate staff of donor flow issues.
• Record donor data accurately in the electronic donor information management system.
• Understand policies and procedures associated with hyper immune programs.
• Maintain a clean and efficient work environment.
• Ensure sufficient operating supplies and forms are available.
• Follow all Health Safety & Environmental (HSE) and OSHA policies.
• Maintain confidentiality of all personnel, donor, and center information.
• May be cross-trained in other areas.

Benefits

• For more information on CSL Plasma benefits visit https://cslbenefits.com/cslp.

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees