Medical Screener - Reception Technician (Customer Service)

CSL • Manhattan, KS

408d

About The Position

The Medical Screener - Reception Technician is responsible for greeting donors at the plasma collection center and conducting registration procedures to verify donor suitability for the plasma pheresis process. This role involves assisting donors through the screening process, performing health screenings, and ensuring a safe and efficient environment for both donors and staff.

Requirements

• High school diploma or equivalent required.
• Minimum of three months experience in a clerical or customer service position, preferably in a medical or health provider environment.
• Ability to perform basic math calculations.

Nice To Haves

• Bilingual skills may be required to meet business needs.

Responsibilities

• Greet donors and assist in completing the screening process in compliance with Standard Operating Procedures (SOPs).
• Assess self-administered health history and answer basic medical questions related to the donation process.
• Refer donors to medical staff when necessary and perform health screening procedures such as blood pressure, pulse, weight, and temperature checks.
• Perform finger stick to obtain samples for hematocrit and total protein levels.
• Educate new donors on the use of therapeutic products made from donated plasma, including the screening process and center policies.
• Ensure timely and accurate responses to donor questions.
• Register applicants and transfer donors based on training and operational needs.
• Answer telephone inquiries and transfer calls to appropriate staff members.
• Maintain accurate donor data in the electronic donor information management system as per SOPs.
• Promote safety and maintain a clean work environment, ensuring sufficient operating supplies are available.

Benefits

• Part-time work schedule
• Opportunity for cross-training in other areas
• Potential for overtime and extended hours to support operational needs

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED