Medical Screener - Reception Technician (Customer Service) (Bilingual – English/Spanish)

CSL

109d

About The Position

CSL Plasma operates one of the world’s largest and most sophisticated plasma collection networks, with over 350 plasma collection centers in the U.S., Europe, and China. Headquartered in Boca Raton, Florida, CSL Plasma is a subsidiary of CSL Behring, a global biotherapeutics business and a member of CSL. Plasma collected at CSL Plasma facilities is used by CSL Behring for the sole purpose of manufacturing lifesaving plasma-derived therapies for people in more than 100 countries. The parent company, CSL, headquartered in Melbourne, Australia, employs 32,000 people. We want CSL to reflect the world around us. At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future. Do work that matters at CSL Plasma!

Requirements

• High school diploma or equivalent required.
• Minimum of three (3) months experience in a clerical or customer service related position, preferably in a medical or health provider environment or equivalent combination of education and experience.
• Must be able to perform basic math calculations.

Responsibilities

• Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability for the plasma pheresis process.
• In compliance with Standard Operating Procedures (SOPs), assists qualified donors in completing the screening process, including assessing self-administered health history, answering basic medical questions, referring donors to medical staff, and performing health screening procedures such as blood pressure, pulse, weight, and temperature.
• Performs finger stick to obtain sample for donor’s hematocrit and total protein levels.
• Upon completion of training, may educate new donors on the use of therapeutic products made from donated plasma, including explaining the screening process, health screening tests, appointment system, donation fees, center policies, and proper nutrition.
• Ensures that all donor questions are answered timely, accurately, and professionally.
• May be involved in registering applicant and transfer donors based on training and operational needs of the center.
• May answer the telephone and respond to callers' questions or transfer calls to appropriate staff members.
• Maintains alertness to any reactions by donors during or after the pheresis process and notifies appropriate staff.
• Alerts Group Leader or Supervisor of donor flow issues.
• Ensures accurate recording of donor data in the electronic donor information management system as outlined in the SOPs.
• Understands policies and procedures associated with hyper immune programs at the center if applicable.
• Maintains a clean and efficient work environment and ensures sufficient operating supplies and forms are available as needed.
• Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures, promoting safety in all actions.
• Maintains confidentiality of all personnel, donor, and center information.
• May be cross-trained in other areas to meet business needs.
• Bilingual skills may be required to meet business needs.
• Performs other job-related duties as assigned.

Benefits

• Options for health care benefits, including choices of plans for medical, dental, and vision, prescription drug coverage.
• Company-provided basic life insurance and Short- and Long-Term Disability.
• Option to participate in CSL’s 401(k) Savings Program.
• Paid Time Off (PTO) for use in connection with vacations, illness, and other personal business.
• Paid observed holidays as designated by the Company.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees