Medical Screener - Reception Technician (Customer Service) (Bilingual English/Spanish)

CSL

116d

About The Position

The Medical Screener - Reception Technician is responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability for the plasma pheresis process. This role involves assisting qualified donors in completing the screening process in compliance with Standard Operating Procedures (SOPs). The screening procedures include assessing the self-administered health history, answering basic medical questions associated with the donation process, referring donors to medical staff when appropriate, and performing health screening procedures such as blood pressure, pulse, weight, and temperature. The technician will also perform finger sticks to obtain samples for hematocrit and total protein levels. Upon completion of training, the technician may educate new donors on the use of therapeutic products made from donated plasma, explain the screening process, and ensure that all donor questions are answered timely and professionally. The role may also involve registering applicants and transfer donors, answering telephone inquiries, maintaining a clean work environment, and following all health and safety policies.

Requirements

• High school diploma or equivalent required.
• Minimum of three (3) months experience in a clerical or customer service related position, preferably in a medical or health provider environment.
• Ability to perform basic math calculations.
• Must be able to see and speak with customers and observe equipment operation.
• Ability to understand, remember, and apply oral and/or written instructions.

Nice To Haves

• Bilingual skills in English and Spanish.
• Experience in a fast-paced environment.

Responsibilities

• Greet donors and conduct registration procedures to verify donor suitability.
• Assist qualified donors in completing the screening process.
• Assess self-administered health history and answer basic medical questions.
• Refer donors to medical staff when appropriate.
• Perform health screening procedures such as blood pressure, pulse, weight, and temperature.
• Perform finger sticks to obtain samples for hematocrit and total protein levels.
• Educate new donors on the use of therapeutic products made from donated plasma.
• Ensure timely and professional responses to donor questions.
• Register applicants and transfer donors as needed.
• Maintain accurate donor data in the electronic donor information management system.
• Promote safety and maintain confidentiality of all personnel and donor information.
• Cross-train in other areas to meet business needs.

Benefits

• Comprehensive health insurance.
• 401k plan.
• Paid time off.
• Employee discounts.
• Opportunities for professional development.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Chemical Manufacturing
• Education Level: High school or GED