Medical Scheduler – Healthcare Call Center
About The Position
Healthcare Scheduling Representative (Medical / Call Center) Location: Downtown Sarasota, FL Job Type: Full-Time | On-site Pay: $16–$18 per hour FYZICAL Therapy & Balance Centers is hiring a Healthcare Scheduling Representative to support our centralized scheduling team at our Downtown Sarasota headquarters. This is a phone-based role supporting multiple clinic locations. While this position works closely with our clinics, it is not a front desk role and does not involve direct patient check-in or clinical duties. This role is a good fit for candidates with experience in medical offices, healthcare call centers, patient services, or high-volume scheduling who are looking for a stable, structured healthcare role.
Requirements
- Experience in medical offices, healthcare scheduling, patient services, or call centers
- Comfortable spending a large portion of the day on the phone
- Strong communication and customer service skills
- Ability to multitask and stay organized
- Basic computer skills and willingness to learn EMR systems
Nice To Haves
- Direct medical scheduling experience is helpful but not required. We will train the right candidate with strong healthcare or call center experience.
Responsibilities
- Schedule, confirm, and adjust patient appointments using an electronic medical record (EMR) system
- Answer inbound calls and make outbound calls to patients
- Support scheduling needs for multiple clinic locations
- Enter and update patient and insurance information accurately
- Explain appointment expectations and next steps clearly and professionally
- Provide calm, patient-focused service in a fast-paced environment
Benefits
- $16–$18 per hour, based on experience
- Employer-paid health, dental, vision, life, and long-term disability insurance
- 401(k) with company match
- 120 hours PTO annually
- 6 paid holidays
- Professional, office-based work environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
