Medical Scheduler (Tier 3)

Defy Medical•Tampa, FL

3d•$18•Remote

About The Position

Defy Medical is a concierge medical clinic that is based in Tampa and remotely throughout the country with our telehealth services. We are quickly growing in our field with specialized and individualized preventative and restorative therapies. Defy is committed to improving the lives of our patients while maintaining the highest level of care through the process. Defy Medical is looking for a Scheduler to add to our growing team. The Scheduling Team plays a pivotal role in the patient care plan. Through accuracy, communication, and time management our Schedulers help start and maintain our patients care plans. A Scheduler at Defy Medical is outgoing and enjoys helping people. They can adapt and learn new computer programs quickly. Multitasking, upbeat personality, and communication are pillars for our Schedulers. Amazing communication skills, written and oral, are a must for being successful in this position.

Requirements

Scheduling experience preferred
Customer service experience preferred
Administrative experience preferred
High School Diploma (associate's in healthcare preferred)
Ability to execute active listening and problem-solving skills to provide exceptional customer service
Excellent inter-personal relationship skills and the ability to work with individuals of all levels
Excellent written and verbal communication skills including phone and e-mail etiquette
Ability to prioritize and multi-task

Responsibilities

Communicating with clients, medical assistants and nurses within the organization
Maintain client and employee privacy in accordance with HIPAA regulations
Handling incoming and outgoing patient and/or vendor calls
Responding to live chats
Working independently on ancillary tasks
Organizing and processing blood work order and physician schedules
Working independently on ancillary tasks
Managing information input into computer database
Handle a high volume of inbound and outbound calls
Ability to effectively learn and utilize multiple computer programs
Check voicemails and return customer calls
Maintain email communication with patients, vendors and co-workers daily
Organize and maintain cleanliness of working areas, supplies, and equipment
Duties, responsibilities, and activities may change at any time with or without notice
Position is Work from Home!