Medical Scheduler

TEKsystems•Edmonston, MD

4d•$18 - $23•Hybrid

About The Position

TekSystems is currently hiring for a Medical Scheduler in the Hyattsville area! This position would be HYBRID after the training period! MUST HAVE: 2 or more years of medical scheduling, medical receptionist, or anything similar experience! Description Will be scheduling appointments (Hours 8-4:30 for this team) HYBRID (2 weeks in 2 weeks remote training on site) This is NOT patient facing, small call center high cubes Will be using IDX, openscape, medconnect, sharepoint systems Will be taking 50-70 calls per day Completes call processing in an efficient manner. Remains aware of call volumes and works as part of the team to handle the peak call volumes. Cross sells the multiple locations and physicians available with sub-specialty per protocol. Demonstrates ability to use Centricity Business, Centricity EMR and other Contact Center applications as required to assist with the callers needs. Displays characteristics of inquiry, empathy, courtesy and respect during communication with customers. Ensures complete communication (closes the loop and follow up) between key customer groups, including internal and external customers, in an appropriate and timely manner. Facilitates new patient registration and updates current registration. Maintains protocol knowledge base and skill set for scheduling across multiple subspecialties or locations and meets established goals for scheduling accuracy. Participates in multidisciplinary quality and service improvement teams as appropriate. Participates in meetings, serves on committees and represents the department and hospital/facility in community outreach efforts as appropriate. Participates in physician practice meetings as required, including training with physician secretaries, regular staff meetings, and/ or other training classes as directed. Proactively reads emails daily and reviews other written sources to keep up to date on all communications / changes within the protocols and the Contact Center. Responds to telephone inquiries from patients, physicians, employees and other callers regarding appointments, referrals, provider messages Utilizes physician protocols to schedule appointments for subspecialties or locations and meets established Contact Center performance goals. Schedule: Monday- Friday 8:00 AM- 5:00 PM.

Requirements

2 or more years of medical scheduling, medical receptionist, or anything similar experience!
Extremely strong customer service skills and empathy
Ability to use various systems as well as Microsoft office
Comfortable being on the phones!
Attendance is key!

Nice To Haves

Experience outside of healthcare such as great customer service experience, call center, hospitality, entry level graduates, medical PSC's, medical front desk.
Open if the person wants to work and will be there every day!

Responsibilities

Scheduling appointments
Completes call processing in an efficient manner.
Cross sells the multiple locations and physicians available with sub-specialty per protocol.
Demonstrates ability to use Centricity Business, Centricity EMR and other Contact Center applications as required to assist with the callers needs.
Displays characteristics of inquiry, empathy, courtesy and respect during communication with customers.
Ensures complete communication (closes the loop and follow up) between key customer groups, including internal and external customers, in an appropriate and timely manner.
Facilitates new patient registration and updates current registration.
Maintains protocol knowledge base and skill set for scheduling across multiple subspecialties or locations and meets established goals for scheduling accuracy.
Participates in multidisciplinary quality and service improvement teams as appropriate.
Participates in physician practice meetings as required, including training with physician secretaries, regular staff meetings, and/ or other training classes as directed.
Proactively reads emails daily and reviews other written sources to keep up to date on all communications / changes within the protocols and the Contact Center.
Responds to telephone inquiries from patients, physicians, employees and other callers regarding appointments, referrals, provider messages
Utilizes physician protocols to schedule appointments for subspecialties or locations and meets established Contact Center performance goals.