Medical Scheduler

Granite Peaks Gastroenterology • Lehi, UT

443d • $37,440 - $41,600

About The Position

The Medical Scheduler at Granite Peaks Gastroenterology plays a crucial role in ensuring the efficient operation of the clinic by managing patient appointments, handling electronic charts, and facilitating communication between patients and physicians. This position is integral to maintaining a patient-focused environment in a busy gastroenterology clinic, requiring strong organizational and communication skills.

Requirements

• 1 year of customer service experience (required).
• 1 year of computer skills (required).
• Knowledge of clinic policies and procedures.
• Knowledge of medical terminology and insurance practices.
• Skill in using office equipment and handling paperwork/filing adequately.
• Skill in handling incoming phone calls and triaging appropriately.
• Ability to work effectively as a team member with physicians and other staff.
• Ability to organize and prioritize tasks effectively.

Nice To Haves

• 1 year of medical terminology experience (preferred).
• 1 year of experience with multi-line phone systems (preferred).
• 1 year of medical scheduling experience (preferred).

Responsibilities

• Schedule patients for office visits and procedures according to insurance guidelines.
• E-mail or mail preparation instructions to patients for procedures and ensure understanding.
• Follow up on EHR recall tasks, including outgoing patient calls and requests.
• Accurately document outgoing and incoming call data in NextGen.
• Perform patient recall processes as per protocol.
• Print and fax weekly schedules to hospitals and follow up on changes or add-ons.
• Call insurance companies to check pre-authorization, claims, and benefits for procedures requiring referrals.
• Answer questions regarding preparation for procedures when patients call in.
• Adjust schedules nightly to fill vacancies and provide updates to the Endoscopy Center.
• Reschedule appointments as necessary when doctors request time off.
• Enter recall lists generated for timely letter dispatch.
• Check the EMR throughout the day for tasks from medical records, medical assistants, and physicians, completing them promptly.
• Answer incoming telephone calls and assist with recall of procedures.
• Respond to referral requests and schedule patients accordingly.
• E-fax or call in appropriate preparation prescriptions for patients prior to procedures.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed