Medical Scheduler I - Central Scheduling - Miamisburg - FT/Days

Kettering Health • Miamisburg, OH

397d

About The Position

The Medical Scheduler I position at Kettering Health involves managing scheduling tasks within a fast-paced call center environment. The role is essential for ensuring high-quality care by coordinating appointments and providing excellent customer service to patients and healthcare professionals. The scheduler will be responsible for adhering to established workflows and achieving performance objectives while maintaining a positive attitude and a commitment to the organization's mission.

Requirements

• High School Diploma or equivalent.
• Ability to perform as a collaborative team member.
• Experience in a fast-paced call center environment.
• Ability to follow directions and perform repetitive tasks.
• Demonstrate competency in teamwork and effective communication with all levels.

Responsibilities

• Demonstrate Kettering Health's mission, vision, and service standards through behavior.
• Maintain attention to detail and take initiative to resolve inquiries and issues.
• Listen and document notes simultaneously during calls.
• Maintain high energy and a positive attitude while interacting with customers.
• Exhibit customer-care skills such as empathy, active listening, and politeness.
• Remain calm under pressure and understand customer needs.
• Read, analyze, and interpret verbal and written instructions effectively.
• Continuously learn and improve service delivery in a team environment.
• Demonstrate regular, consistent, and punctual attendance.
• Adhere to established workflows, scripting, and department greetings.
• Achieve individual key department performance objectives such as quality assurance and productivity.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED