Medical Scheduler I - Central Scheduling - Miamisburg - FT/Days

Kettering Medical Center Network • Miamisburg, OH

397d

About The Position

Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it's by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach. Kettering Health Miamisburg has been serving the residents of Warren, Butler, and Southern Montgomery counties for over 40 years. It is a full-service hospital located minutes west of the Dayton Mall on Miamisburg-Centerville Road off I-75 in Miamisburg, Ohio. The cornerstone services for KH Miamisburg have been Bariatric surgeries and Orthopedic care, with expanded services including emergency care, sleep center, mammography, breast MRI, cardiac catheterization lab, wound center, and DEXA scanning. The facility has 142 beds and has received numerous awards for patient care and safety.

Requirements

• High School Diploma or equivalent.
• Ability to perform as a collaborative team member.
• Ability to function in a fast-paced call center environment while maintaining a respectful, caring, and professional manner.
• Ability to follow directions, accept orders and perform repetitive tasks.
• Demonstrate competency in working with a team and ability to effectively communicate with all levels.

Responsibilities

• Demonstrates through behavior Kettering Health's mission, vision, and service standards as outlined in the organization's training.
• Maintains attention to detail and ability to take initiative and resolve inquiries and issues.
• Ability to listen and document notes simultaneously.
• Maintains high energy and positive attitude.
• Demonstrates appropriate customer-care skills such as empathy, active listening, courtesy, politeness, helpfulness.
• Ability to remain calm under pressure and understand the needs of the customer.
• Ability to read, analyze, and interpret verbal and written instructions.
• Displays a desire to continuously learn, improve service delivery, and work in a team environment.
• Demonstrates regular, consistent and punctual attendance.
• Adhere to all established workflows, scripting, and department greetings.
• Achieves individual key department performance objectives such as quality assurance and productivity.

What This Job Offers

• Industry: Hospitals
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees