MEDICAL REGISTRATION SPECIALIST

SOUTHWEST MEDICAL IMAGING•Gilbert, AZ

About The Position

The Medical Registration Specialist is responsible for greeting and assisting patients and visitors while delivering world-class customer service in a positive work environment. Key duties include verifying appointments and updating patient records, coordinating with billing and scheduling departments for insurance verification, and collecting co-pays, deductibles, and outstanding balances. The role also involves handling scheduling, phone inquiries, payments, and medical record requests, as well as operating computer systems to maintain accurate patient files. Candidates must meet productivity, accuracy, and collection benchmarks, be flexible to work various shifts and locations, and perform other assigned duties. Strong telephone etiquette, multitasking ability, attention to detail, and knowledge of insurance plans are essential. The specialist must consistently demonstrate professionalism, reliability, and adherence to core values of respect, integrity, compassion, and excellence, while maintaining confidentiality and effective communication across departments.

Requirements

High School Diploma or Equivalent
Strong customer service and interpersonal skills
1+ year of experience working in healthcare (i.e. patient admitting,/registration, patient accounting, medical records, physician's office)
or completion of a medical billing or medical assistant trade school certificate
or 2+ years experience working in customer service within a non-healthcare industry
Basic computer Skills
Excellent telephone skills and etiquette.
Ability to answer phone calls from patients, referring physicians and staff.
Use computer system to verify and update patient demographics. Scan materials or copy records to maintain patient files.
Ability to comply strictly with our core values (respect, integrity, compassion and excellence) with patients, fellow employees, physicians and vendors.
Communicate effectively with all departments about patient needs
Assist coworkers with all registration tasks and patient needs/requests.
Maintain a working knowledge of all insurance plans. Which includes collection of co-pay and allowable from patient.
Demonstrates a pleasant disposition, positive attitude, and possess the ability to maintain a cordial and professional approach during periods of stress.
Must be able to multitask in a very busy environment while maintaining attention to detail.
Is consistently at work and on time.
Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments.
Maintains confidentiality
While performing the duties of this job, the employee is frequently required to sit and regularly required to stand and walk. Use hands to finger, handle, or feel; reach, push, pull with hands and arms, talk and hear. The employee may occasionally lift and/or move up to 25lbs. Specific vision abilities required by this job include close vision, color vision, ability to adjust focus.

Responsibilities

Greets and directs patients and visitors.
Demonstrates a commitment to “World Class Customer Service” and promotes a positive work environment.
Verifies patient’s appointments and time upon registration.
Verifies patient’s record is up to date and accurate. Makes appropriate changes in computer system and on patient’s records.
Works closely with billing and scheduling departments for patient insurance verification.
Collect co-pays, deductibles and inquire on previous balances.
Assists with other medical office needs, including scheduling, telephone inquiries and taking payments.
Operates a personal computer and appropriate software packages or its equivalent.
Assist in requests for medical records.
Meet productivity, quality/accuracy and collections benchmarks.
Flexible to work at multiple locations and different shifts.
Performs other related duties as assigned or requested.