Medical Registration Representative

CompDrug•Columbus, OH

10d

About The Position

Medical Registration Representative Do you provide excellent customer care? Do you enjoy learning new things? Are you a problem solver? Do you thrive working in fast paced environment? If you answered yes to these questions, we would love to hear from you! We have an immediate opening on our Medical Registration Team for a person-centered representative who are the gateway to services daily. This is an amazing opportunity to utilize your customer service skills while impacting the patient experience one individual at a time. Full Time - Core Schedule: Monday 5:45 am – 2:30 pm Tuesday 5:45 am – 1:30 pm Wednesday 5:45 am – 1:30 pm Thursday 5:45 am – 1:30 pm Friday 5:45 am – 1:30 pm Saturday 5:45 am – 9:30 am (occasional) For more than 40 years, CompDrug has offered comprehensive services in prevention, intervention and treatment to those seeking help for their addictions and mental health issues. It is now the largest opioid treatment program in Ohio, offering medication-assisted treatment using FDA-approved medications. CompDrug’s more than 100 full-time employees provide drug testing, outpatient counseling for men and women, and numerous prevention programs for youths and adults. Programs include: Anger Management services, and others. Prevention Services include: Youth to Youth International, Pregnant Moms, Senior Sense, HIV Early Intervention and Business Against Substance Abuse (BASA). Those services combined reach thousands of people every day and are instrumental in saving lives, preventing problems, and proving that treatment works. CompDrug has met the standard for high quality treatment and prevention services, winning several awards and gaining National Accreditation for its Opioid Treatment Program through CARF (Commission for Accreditation for Rehabilitation Facilities), beginning in 2002. Today, all of CompDrug's programs have achieved the highest level of accreditation awarded by CARF. CompDrug provides its employees with a collaborative, flexible and supportive environment where ideas and contributions are recognized and valued. Employees are encouraged to develop and grow their skills through training, on the job learning experiences and problem solving. CompDrug provides a comprehensive benefit package, including medical, dental and vision coverage, student loan repayment, life insurance, maternity/paternity leave, disability, 403b and paid time off. Qualified individuals may apply online at compdrug.org. Equal Opportunity Employer. We are a drug free workplace.

Requirements

At least two years' experience in a high-volume customer or patient serving role.
Excellent oral and written communication skills, including the ability to communicate and collaborate effectively with all levels in sometimes stressful situations.
Excellent problem-solving skills.
Proficiency with windows and Microsoft office products coupled with an ability and interest in learning new processes and systems, including electronic medical record.
Basic understanding and ability to comply with medical privacy regulations, including HIPAA and Title 42.
Bring a trauma informed care, person centered approach to the position.

Nice To Haves

Prefer experience working with vulnerable and/or resource insecure population(s).

Responsibilities

Greets visitors, answers all agency incoming phone calls, responds professionally to inquiries.
Responds to inquiries in a person-centered manner with the goal of service and problem solving.
Brings experience and knowledge in serving individuals via the phone with compassion and empathy in a trauma informed, person centered manner.
Utilizes person centered language, appropriate body language and models pro-social adult behavior.
Registers new patients and establishes record in electronic health record.
Collects necessary documentation.
Provides support to colleagues by way of scheduling, routing calls, distributing mail.
Maintains high level of confidentiality while interacting with patients with empathy and respect.
Identifies and escalates potential issues with processes and flow.
Participates in problem solving and continuous quality improvements as appropriate.
Adheres to company policies and procedures.
Other duties as assigned.
Regular and timely attendance.