About The Position

HealthMark is a mission-driven organization focused on revolutionizing how medical records are released to patients, providers, and other stakeholders. We provide tech-enabled solutions that help health systems, hospitals, FQHCs, provider-led networks, and other care providers deliver the right medical records to the right patient. As part of our diverse team of over 800 people, you will contribute to making health information more accessible to patients while being part of a forward-thinking team of innovators. We are recognized as a Top Workplace by USA Today and have been listed on the Inc. 5000 list of fastest-growing companies for ten years. Joining HealthMark means being part of a thriving organization that values growth, success, and opportunities for every team member to thrive.

Requirements

  • Fast learner
  • Dependable
  • Quick worker
  • Team player
  • Positive attitude
  • Someone who strives to do more

Responsibilities

  • Processing medical record requests
  • Working in a high volume and fast-paced environment
  • Reporting directly to the Processing Manager
  • Assisting in overflow processing due to high volume issues and/or coverage issues
  • Abiding by HIPAA guidelines while ensuring the confidentiality of PHI
  • Maintaining a consistent schedule by processing all requests within 24-48 hours of receipt for assigned accounts
  • Providing feedback regarding request volume and perceived issues
  • Monitoring incoming requests received through various means
  • Performing general office duties

Benefits

  • Collaborative and supportive work environment
  • Opportunities for professional development and career advancement
  • Competitive benefits including medical, dental, and vision insurance
  • 401k matching
  • Remote opportunities
  • Paid time off
  • Paid volunteer day of your choice
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