Medical Records Office Assistant - Onsite - Bilingual a plus!

Med Metrix•Arlington, VA

1d•Onsite

About The Position

The Medical Records Office Assistant provides essential administrative and clerical support to ensure the smooth and efficient operation of the department and broader organization. This role supports staff and management by performing a wide range of office tasks, maintaining organized workflows, and contributing to a professional and service‑oriented environment.

Requirements

High school diploma or equivalent required
Proficient in use of email and internet
Strong written, verbal and interpersonal communication skills
Strong organizational and time management skills
Knowledge of administrative systems and procedures
Proficiency in Microsoft Office Suite
Strong interpersonal skills, ability to communicate well at all levels of the organization
Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses
High level of integrity and dependability with a strong sense of urgency and results oriented
Excellent written and verbal communication skills required
Gracious and welcoming personality for customer service interaction
Ability to work onsite is required
Must possess a smart-phone or electronic device capable of downloading applications, for multifactor authentication and security purposes

Nice To Haves

Knowledge of healthcare administration a plus
Knowledge of EMR systems is a plus
Bilingual - Spanish a plus

Responsibilities

Receive, sort, and distribute incoming mail, documents, packages, and electronic communications to appropriate teams or functions
Perform photocopying, scanning, uploading, and general document management, including entry into EMR systems or department-specific platforms
Maintain organized filing systems (electronic and hard copy) in alignment with departmental and organizational standards
Assist with completing record requests, including medical, billing, or department‑specific documentation
Support general office operations such as scheduling, supply inventory, and coordinating logistics as needed
Act as a professional and welcoming point of contact for internal staff, external partners, and visitors
Bilingual - Spanish a plus
Ensure timely distribution of faxes, correspondence, and other critical information to the appropriate personnel
Collaborate with team members across departments to support shared administrative workflows and operational needs
Other duties as assigned
Use, protect and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
Understand and comply with Information Security and HIPAA policies and procedures at all times
Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties