Medical Records Coordinator - Records Acquisition & Compliance

Massive Bio, Inc.

10d•Remote

About The Position

Massive Bio is looking for a Medical Records Coordinator to support our team remotely. In this role, you will request, track, and manage medical records from multiple sources to ensure records are received quickly, accurately, and in full. You will communicate professionally with clients and healthcare facilities while maintaining strict confidentiality and compliance with privacy regulations.

Requirements

At least two years of experience in Customer Service
At least two years of experience in healthcare services
Working knowledge of medical terminology and the healthcare system
Excellent spoken and written communication skills
Data entry skills (Intermediate level or above)
Ability to rapidly solve problems while coordinating with team members and healthcare facilities
Excellent listening skills
Strong time management skills

Responsibilities

Request and obtain medical records from hospitals, clinical facilities (including physician offices), and other healthcare providers, including via partner portals
Follow up on outstanding medical records requests via phone, fax, email, or partner portals
Review records for completeness and accuracy
Track request status and maintain detailed logs and databases
Organize, merge, name, and upload medical records into electronic platforms
Ensure compliance with HIPAA, GDPR, PIPEDA, and other applicable privacy regulations
Maintain confidentiality and secure handling of sensitive information
Communicate with internal staff regarding records status, timelines, and delays
Resolve issues related to incomplete, missing, or duplicate records
Process authorizations and releases of information (ROI)