Medical Records Clerk

Heartland Hospice•Plantation, FL

2h•Onsite

About The Position

We are seeking a dependable and detail-oriented Medical Records Clerk to join our hospice care team. In this vital administrative role, you will manage and maintain accurate patient records, ensure compliance with healthcare regulations, and provide essential office support to help our team deliver exceptional care. Your work enables our caregivers to focus on what matters most—making every moment count. At Heartland Hospice, part of Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states. Our place is by the side of those who need us – from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis. Our nationwide reach is powered by a family of trusted brands that include: Hospice care: Gentiva Hospice, Emerald Coast Hospice Care, Heartland Hospice, Hospice Plus, New Century Hospice, Regency SouthernCare, SouthernCare Hospice Services, SouthernCare New Beacon Palliative care: Empatia Palliative Care, Emerald Coast Palliative Care Home health care: Heartland Home Health Advanced illness management: Illumia Health With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized – and kindness is celebrated.

Requirements

High school diploma or equivalent required.
Minimum three years of experience in office work or medical records department.
Valid driver’s license and current automobile insurance required.
Excellent organizational, record keeping, filing, and typing skills.
Strong oral and written communication skills.
Proficient in documentation management.
Ability to operate computers, fax machines, copiers, and cell phones effectively.
Flexible and able to manage multiple tasks with composure.
Ability to communicate effectively across diverse socioeconomic backgrounds.
Responsible, mature, cooperative, and tactful in workplace interactions.

Responsibilities

Maintain and close medical records in accordance with company policy.
Review medical records to ensure completeness and compliance with written criteria.
Identify and obtain missing chart information, including physician signatures and other required documentation.
Manage appropriate release of information from hospice care to authorized parties, securing signed authorizations.
Copy, mail, or hand deliver requested medical information accurately and timely.
Collaborate with clinical staff to support timely and appropriate patient admissions.
Provide general administrative support, including answering phones, ordering supplies, and data collection/entry.
Conduct medical record audits as assigned.
Participate in patient care coordination and hospice quality assessment and performance improvement programs.
Purge closed case medical records, organize, box, and send them to archives.
Develop and maintain a master patient index.
Promote company core values consistently.
Complete required compliance training annually.

Benefits

Competitive Pay
401(k) with Company Match
Career Advancement Opportunities
National & Local Recognition Programs
Teammate Assistance Fund
Medical, Dental, Vision Insurance
Mileage Reimbursement or Fleet Vehicle Program
Generous Paid Time Off + 7 Paid Holidays
Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)
Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)
Free Continuing Education Units (CEUs)
Company-paid Life & Long-Term Disability Insurance
Voluntary Benefits (Pet, Critical Illness, Accident, LTC)