Medical Records Associate

Christian Care Ministry•Orlando, FL

8d•$17 - $22•Onsite

About The Position

Organize and work a large case load in accordance with the various established processes specific to medical record, administrative, form, file, refund, and communication queues. Communicate required information via inbound and outbound phone calls, emails, and faxes with healthcare providers. Review reports to determine and open cases that need to be worked on by Patient Advocates.

Requirements

Adaptability: Ability to quickly learn, pivot, and apply process changes as needed.
Critical Thinking & Problem Solving: Ability to diagnose complex problems and issues providing multiple, viable solutions.
Interpersonal & Communication Skills: Ability to effectively communicate in verbal and written form. Must align all communication with the mission, vision, and values at CCM. Must be able to foster good relationships with co-workers and leadership.
Reading Comprehension: Ability to read and interpret documents such as medical records, operating and maintenance instructions, and procedure manuals.
Mathematical Skills: Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals.
Computer Skills: Ability to use the internet, including e-mail and search engines, word processing and keyboard skills of at least 35 words per minute, ability to use a database system including how to update fields and basic knowledge of Microsoft Office (Excel, Word, and Outlook).
Time Management Skills: Possesses a strong sense of prioritization and can organize the day accordingly. Ability to work effectively without supervision.
Task Oriented: Self-motivated to complete tasks / meet objectives, often independently, and without getting distracted.
Manages ambiguity—Operating effectively, even when things are not certain or the way forward is not clear.
Manages complexity—Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
Decision quality—Making good and timely decisions that keep the organization moving forward.
Resourcefulness—Securing and deploying resources effectively and efficiently.
Drives results—Consistently achieving results, even under tough circumstances.
Demonstrates self-awareness—Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
Situational adaptability—Adapting approach and demeanor in real time to match the shifting demands of different situations.
Action oriented — Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
High school diploma/GED (required)
1-2 years administrative and/or phone-based customer service experience (required)
Interested applicants must be willing and able to work onsite minimum 4 times per week in our Orlando, FL office.

Nice To Haves

1-2 years of Medical Office experience reading medical records and/or medical billing (preferred)
Experience in a healthcare payer or healthcare organization (preferred)

Responsibilities

Support members as primary point of contact with providers in obtaining required medical records – including providing and receiving written and telephone communication
Serve as primary point of contact with members in obtaining authorizations
Work directly with providers to obtain refunds on inaccurately shared bills
Effectively communicate guidelines to providers to retrieve necessary information and guide parties through established processes/procedures
Forward, send, and/or label incoming documentation (i.e. forms, medical records, authorizations, legal, etc.) when applicable – providing accurate and detailed case notes in accordance with established processes
Handle multiple cases and document appropriate notes & status in required billing system (i.e. SalesForce, CSI)
Review reports to determine if cases need to be opened and worked by other internal team members
Assess cases within queues, sending them to appropriate areas to work/review
Keep leadership informed of high risk/high dollar cases
Offer to pray with providers and members on every call
Contribute to the exercise and expression of Christian Care Ministry’s Christian beliefs
All other duties as assigned

Benefits

100% paid Medical for employees/99% for family
Generous employer Health Savings Account (HSA) contributions
Employer-paid Life Insurance (3x salary) and Long-term Disability Insurance
6 weeks of paid parental leave (for both mom and dad)
Dental - two plans to choose from
Vision
Short-term Disability
Accident, Critical Illness, Hospital Indemnity
401(k) – up to 4% match on ROTH or Traditional contributions
Generous paid-time off and 11 paid holidays
Wellness plan including Financial, Occupational, Mental/Spiritual, and Physical health incentives up to $50/mo
Employee Assistance Program including no cost, in-person mental health visits and employee discounts
Monetary Anniversary Awards Program
Monetary Birthday Awards