NuvoAir AB-posted 3 months ago
Full-time
Prescott, AZ
51-100 employees
Merchant Wholesalers, Durable Goods

At NuvoAir, we believe people deserve a better healthcare experience. Our team embraces the challenges that others can't or won't - by integrating our clinical team with technology, NuvoAir creates a highly empathetic and personalized experience for each patient. This model not only helps patients in their homes, it also supports patients through our clinical trial partners.

  • Listening to and managing voicemails from DME companies, patients, records departments, and doctor offices.
  • Greeting patients as they arrive to the clinic.
  • Handling a variety of voicemail-related tasks, including medication refills, sending and requesting medical records, rescheduling appointments, and redirecting calls to appropriate departments.
  • Scheduling patient appointments with specialists, care coordinators, or pulmonary rehab intake processes.
  • Documenting all interactions and scheduling details accurately in the EMR system.
  • Following up with patients or healthcare providers to confirm appointments or address questions.
  • Monitoring voicemail and scheduling workflows to ensure timely responses and resolution of issues.
  • Excellent task and time management skills, enabling efficient handling of responsibilities.
  • Previous experience in a similar role, ideally within a healthcare setting.
  • Familiarity with Electronic Health Record (EHR) systems and scheduling systems.
  • Strong customer service and communication skills.
  • Keen attention to detail, enabling accurate work completion even in a fast-paced environment.
  • Proficient in using computer software applications, including Google Workplace.
  • Mission driven culture recognized by 'Best Places to Work' awards.
  • A global, diverse team that works hard without taking ourselves too seriously.
  • Competitive salary with annual market rate review.
  • Flexible work environment.
  • Unlimited PTO.
  • Equity that's venture-backed by top, global VCs.
  • Medical, Dental, and Vision benefits.
  • Retirement plan with company match.
  • Annual Learning & Development stipend.
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