Medical Receptionist
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About The Position
As a Medical Receptionist at ConvenientMD, you will play a crucial role in the patient experience by being the first point of contact for patients and visitors at our clinics. Your primary responsibilities will include greeting patients warmly, managing patient registrations, updating patient records, collecting payments, and ensuring that all patients, whether they have appointments or walk-ins, are attended to promptly. This position is ideal for individuals looking to start their careers in the medical field or customer service, as it offers a unique opportunity to engage with patients and contribute to their healthcare journey. In this role, you will engage with patients in a welcoming and professional manner, addressing their inquiries and providing assistance both in person and over the phone. You will be responsible for efficiently registering patients, ensuring that all required forms are completed accurately. Handling insurance and billing inquiries will also be part of your duties, where you will provide clear and concise information to patients. Additionally, you will assist patients who may be ill or distressed, ensuring they receive the necessary support and resources. Your role will also involve collecting payments, including insurance co-pays and prescription charges, in accordance with clinic financial policies. You will proactively manage patient balances and ensure timely payments. Collaboration with the healthcare team is essential to maintain a seamless patient flow and efficient clinic operations, contributing to a positive and organized environment. You will manage patient reservations, assist in scheduling specialist referrals, and navigate multiple software systems to follow established protocols. As the front desk manager, you will answer and direct phone calls professionally, maintain an organized reception area, and perform various administrative duties such as photocopying and filing. Familiarity with the services provided at ConvenientMD and the associated costs will be necessary, as you will need to navigate various software systems for scheduling and electronic medical records. This position requires flexibility in working hours, including nights, weekends, and holidays, and may involve travel to other ConvenientMD locations for training shifts.
