Medical Receptionist

Healthpartners • Brooklyn Center, MN

275d

About The Position

Park Nicollet is looking to hire a Medical Receptionist to join our Primary Care Frontline team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day. Position Summary: Call Center: If an employee's main tasks are dedicated to incoming calls in a Call Center environment; the primary purpose of this position is to handle incoming calls while maintaining a minimum of 93% availability of staffed sign rapidly and accurately on time during scheduled hours. Employees will meet the department specific agent expectations regarding measurement and follow the defined guidelines and processes of the department. Front Desk: The primary responsibilities for employees providing support within a department are to greet patients, collect co-pays, schedule follow-up appointments and referrals and support departmental clerical duties. Both areas will provide support to the department/site ensuring quality service through timely and courteous assistance and provide service support to patients who request our care. Department Overview: Park Nicollet Brookdale is actively seeking a dynamic individual with exceptional customer service skills to join our dedicated frontline team. The ideal candidate will possess excellent communication skills, a strong ability to multitask, keen attention to detail, proficiency in computer applications, a genuine eagerness to learn and grow professionally, and a positive, engaging attitude. If you enjoy working with a diverse population and thrive in a fast-paced environment, we invite you to consider this exciting opportunity. Brooklyn Center is a large clinic and we offer a range of services, including Internal Medicine, Family Medicine, Eye Care, Urgent Care, Midwifery, and Laboratory/X-ray services. As a crucial member of our frontline team, you will be responsible for patient check-in/registration, conducting patient outreach for scheduling and rescheduling, sending pre-appointment letters, and managing lobby maintenance. Additionally, you'll be involved in sorting and distributing faxes and mail. Experience in a medical setting is preferred, and our location provides the convenience of free parking. Situated close to various amenities and stores, including the nearby LA Fitness, our campus offers an excellent environment for both work and breaks. Join our friendly and engaged team at Park Nicollet Brookdale for an opportunity to contribute to a thriving healthcare community.

Requirements

• 6 months related experience.
• Accurate computer/keyboarding skills required.
• Demonstrates knowledge of age-related growth and development principles necessary to provide appropriate service and assure safety of patients.
• Proficient in the operation of telephone and headsets, PC, printer, photo copier, and fax machine.

Nice To Haves

• Strong verbal and written communication skills.
• Human relations sensitivity and customer service skills.
• Listening and telephone etiquette skills.
• Medical terminology knowledge desirable.
• Comfort in asking patients for copays and race collection.
• Ability to promote and maintain good patient relations and patient confidentiality.
• Ability to work in a fast-paced and structured environment.
• Ability to sit for long periods of time.

Responsibilities

• Handle incoming calls in a Call Center environment.
• Maintain a minimum of 93% availability of staffed sign.
• Greet patients and collect co-pays.
• Schedule follow-up appointments and referrals.
• Support departmental clerical duties.
• Conduct patient outreach for scheduling and rescheduling.
• Send pre-appointment letters.
• Manage lobby maintenance.
• Sort and distribute faxes and mail.

Benefits

• Medical insurance.
• Dental insurance.
• Retirement program.
• Time away from work.
• Insurance options.
• Tuition reimbursement.
• Employee assistance program.
• Onsite clinic.

What This Job Offers

• Industry: Professional, Scientific, and Technical Services