Medical Receptionist

Firelands Regional Medical Center • Sandusky, OH

381d

About The Position

The Medical Receptionist position at Firelands Health involves providing essential administrative support in a medical setting, ensuring efficient patient flow and communication between patients and medical staff. The role is focused on managing patient information, verifying insurance coverage, handling financial transactions, and maintaining a welcoming environment for patients. This full-time position is located in Sandusky, Ohio, and emphasizes a supportive work-life balance and employee-centric benefits.

Requirements

• High school graduate; vocational education preferred.
• Experience in a medical ambulatory setting.
• Current CPR certification or obtained within 3 months of employment and maintained.
• Proficient in personal computer use with strong typing skills.
• Skilled in Microsoft Outlook, Excel, and Word.

Nice To Haves

• Strong interpersonal skills for effective communication with medical and administrative staff, patients, and families.
• Ability to remain calm and poised in urgent situations.
• Critical thinking skills for initiative, judgment, problem solving, and decision making.
• Knowledge of organization policies, procedures, systems, and objectives.
• Familiarity with medical office procedures and medical terminology.

Responsibilities

• Obtain, verify, update, and scan patient information while providing support services to patients and medical staff.
• Verify patient's current insurance coverage through insurance websites.
• Collect and post co-pays and past due balances, completing necessary forms and obtaining signatures as needed.
• Obtain prior authorizations and pre-certifications as required.
• Manage referrals through EMR (Electronic Medical Records).
• Follow incentive guidelines to help the practice meet various incentive program goals, including Meaningful Use and Patient Centered Medical Home.
• Perform daily banking through Virtual Merchant and FRMC cashiers.
• Prepare a daily financial spreadsheet for the practice.
• Ensure timely, accurate, and complete information submission to the Central Billing Office.
• Use collection management reports to keep accounts receivable current.
• Identify and report potential threats to privacy regarding Red Flag Identity theft patterns.
• Request, locate, send, and receive patient medical records according to guidelines.
• Maintain medical appointments for patients.
• Answer phones pleasantly, screening calls according to clinic guidelines.
• Maintain a clean and orderly waiting area, including patient message boards and reading materials.
• Organize and maintain an inventory system to ensure adequate supply levels with a focus on patient care and cost containment.

Benefits

• Tuition reimbursement
• Loan forgiveness
• Comprehensive major medical, dental, and vision insurance
• Paid time off
• 401(k)
• Health and wellness offerings
• Monthly employee events

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED
• Number of Employees: 10,001+ employees