Medical Receptionist
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About The Position
The Medical Receptionist III position provides exceptional customer service functions in a personable and professional manner. These functions include patient registration, insurance verification, complex cancer treatment scheduling and coordinated appointments across numerous departments. Must be able to think critically and ask questions as appropriate. This role facilitates communication between staff, providers, and other departments. Manages many activities impacting patient care. Performs other related duties as assigned. This position may be responsible for Call Center and/or Front Desk duties. Call Center staff are primarily responsible for rapidly and accurately answering and responding to incoming telephone calls. Front Desk staff are primarily responsible for providing support to the department/site ensuring quality service through timely and courteous assistance and provide service support to patients who request our care. Both Call Center and Front Desk staff will maintain patient confidentiality to protect patient rights. Furthermore, employees will provide excellent customer service, complete defined work in a timely and professional manner, support on-going process improvement and organizational/department changes, identify self and department in all phone interactions, accept additional related tasks and maintain a clean and orderly work area.
