Medical Receptionist
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About The Position
The Medical Receptionist position at YAI involves maintaining the front desk and reception area, ensuring it is neat and well-stocked with necessary supplies. The role requires greeting visitors, including patients with disabilities and their families, with a positive attitude and providing excellent customer service. Responsibilities include managing a busy waiting room, checking in patients, assisting with patient flow, and addressing concerns. For PHC assignments, the Medical Receptionist will collect patient documentation for nursing review and update registration information in the Electronic Medical Record (EMR). The role also involves conducting insurance eligibility checks, collecting payments, scheduling appointments, and following up with patients regarding missed or upcoming appointments. Additionally, the Medical Receptionist assists with transportation coordination for patients and participates in quality improvement activities. The position requires compliance with regulatory agency requirements, including HIPAA, and performing other assigned duties. For Article 16 Clinic assignments, the Medical Receptionist will also handle phone calls, mail, and register new patients in the EMR.
