Medical Receptionist

Piedmont HealthCare PA • Statesville, NC

84d

About The Position

The position requires medical office experience and involves various responsibilities including greeting customers, answering telephones, taking messages, making appointments and registrations, and calling patients to remind them of their appointments. The role also includes making referral appointments, verifying insurance coverage, collecting payments from patients, and filing patient notes in charts. Additional tasks include scanning insurance cards, making copies of medical records, and providing information while communicating with different departments.

Requirements

• High school diploma or GED.
• Minimum of one-year experience in a customer service setting.
• At least six months receptionist experience in a healthcare setting.
• 50 wpm typing skill preferred.

Nice To Haves

• Knowledge of reception tasks and clinic policies/procedures.
• Knowledge of customer service concepts and techniques.
• Skill in using office equipment satisfactorily.
• Ability to communicate clearly in person and on the phone.

Responsibilities

• Greets customers in a polite, prompt, and helpful manner.
• Completes necessary paperwork, such as encounter forms.
• Uses computer system to generate information necessary for billing.
• Updates patient information and collects co-pays.
• Maintains a clean and orderly waiting area.
• Answers phone in a pleasant manner and addresses customer needs.
• Assists with photocopying, computer input/typing, and scheduling laboratory or radiology work.
• Counts cash drawer daily and goes to the bank as necessary.
• Opens and closes the office at appointed times.
• Collects, sorts, distributes, and prepares mail as assigned.
• Keys charges and makes edits as necessary.
• Checks and maintains office supply inventory.
• Prepares prescriptions to pharmacies as assigned.
• Maintains HIPAA compliance at all times.
• Attends office staff meetings, records minutes, and maintains files.

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 101-250 employees