Medical Receptionist

About the position

Los Angeles Center of Nose Throat and Allergy (LA CENTA) is dedicated to providing university caliber subspecialty care in the community setting. We are a company founded on the principle of availability and strive to improve the quality of community healthcare in Los Angeles and beyond. We aim to change the way healthcare is delivered and perceived. Medical receptionists are the face of the organization. All medical receptionists are expected to be friendly and helpful. As a medical receptionist, you are often the first person that a patient comes across when entering the office. It is your responsibility to make LA CENTA’s first impression. This is a very important position that should not be taken lightly!

Responsibilities

• Welcomes and greets patients and visitors, in person or on the telephone; answering or referring inquiries.
• Verifies insurance/eligibility information and ensures appropriate forms are signed and dated.
• Verifies patient demographics and insurance information when scheduling appointments.
• Communicates to patients when a physician is running behind schedule.
• Optimizes patients' satisfaction, physician time, and treatment room utilization by notifying back office staff when patients have arrived.
• Prepares lab requisition forms as requested by physicians.
• Scans Radiology and Lab requisitions to patient files.
• Records outcome of reminder calls made to patients scheduled for procedures, Radiology, Labs and in-office appointments in AdvancedMD.
• Keeps patient appointments on schedule by reviewing service delivery compared to schedule; and notifying Office Manager of service delays.
• Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
• Ensures availability of treatment information by filing and retrieving patient records.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Helps patients in distress by responding to emergencies.
• Protects patients' rights by maintaining confidentiality of personal and financial information.
• Maintains operations by following policies and procedures; reporting needed changes.
• Contributes to team effort by accomplishing related results as needed.
• Assist in the creation of new patient welcome packets.
• Other duties, as assigned.

Requirements

• HS Diploma / GED Required
• At least 1 year of front desk reception experience in a medical setting
• Ear Nose Throat & Allergy specialty clinic experience preferred
• Must be bilingual - fluent in both English and Spanish
• General knowledge of HIPAA
• Must be able to travel within our various Los Angeles based clinics
• Computer literate, ability to type at least 40 wpm

Benefits

• 100% employer paid medical HMO plan
• Voluntary dental insurance
• Voluntary vision insurance
• Employee highlight incentives
• Paid time off