Weekend Medical Receptionist-500 Dollar Sign-On Bonus

Complete Care•Melbourne, FL

3d•Onsite

About The Position

Position Purpose: At Complete Care, Patient is Priority. We operate as one unified care team dedicated to delivering exceptional outcomes together. Medical Receptionists play a critical role in supporting patient outcomes by ensuring care plan compliance, appointment readiness, procedure and imaging preparation, insurance awareness, and accurate communication across all service lines. Supervision Received: • Front Desk Supervisor & Hub Manager Summary of Duties: The Medical Receptionist manages multi-service front desk operations, ensuring patients are properly scheduled, screened, financially informed, and supported throughout their care journey. Responsibilities include intake, insurance verification awareness, pre-authorization tracking, compliance calls, MRI safety clearance, procedure readiness, payment collection, documentation accuracy, and collaboration with clinical and administrative teams to maintain smooth patient flow and strong patient outcomes.

Requirements

Excellent customer service and interpersonal communication.
Strong organizational skills and ability to multitask.
High accuracy in scheduling, documentation, and insurance data collection.
Adaptability to evolving workflows and clinic needs.

Nice To Haves

1-2 years experience in medical front office or multi-service healthcare settings.
Experience with MRI safety screening or medical procedure preparation.
Familiarity with insurance verification and pre-authorization processes.

Responsibilities

Greet patients warmly and provide an exceptional, patient-first experience.
Manage check-in and check-out processes accurately and efficiently.
Collect and verify all necessary patient forms, documentation, and referrals.
Maintain lobby organization, cleanliness, and a welcoming environment.
Handle incoming calls, messages, and scheduling inquiries with professionalism and empathy.
Collect accurate patient insurance information, ensuring data integrity and correct payer identification for revenue cycle workflows.
Communicate clearly with patients about copays, deductibles, out-of-pocket estimates, and payment expectations.
Collect payments at check-in or check-out according to company procedures.
Demonstrate awareness of insurance types (PPO, HMO, PIP, WC, Managed Care, etc.) and how they impact service coverage.
Identify when services require pre-authorization based on insurance guidelines.
Monitor and follow up on pre-authorizations to ensure readiness for imaging or procedures.
Escalate authorization or eligibility concerns to reduce delays in care or prevent billing denials.
Schedule, confirm, and manage appointments across chiropractic, medical, MRI/imaging, injections, procedures, and follow-up services.
Ensure all patients are fully scheduled throughout their plan of care.
Perform compliance calls, appointment reminders, and outreach for missed or rescheduled visits.
Maximize schedule productivity and fill rates across multiple service lines.
Ensure proper fulfillment of provider-directed orders.
Provide patients with clear preparation guidance and restrictions based on their orders.
Coordinate with imaging and medical teams to address readiness or scheduling issues.
Support patient compliance through consistent communication and proactive follow-up.
Monitor show rates, production metrics, and compliance trends.
Reinforce care plan understanding to support patient engagement.
Collaborate with leadership to reduce cancellations and improve retention.
Demonstrate Conscious Leadership—empathy, curiosity, and accountability.
Exhibit reliability, ownership, and strong follow-through.
Communicate clearly and compassionately with patients and team members.
Contribute positively to a unified, patient-first clinic culture.
Demonstrate flexibility, teamwork, and solution-oriented communication.