Medical Receptionist

UnitedHealth Group • Glastonbury, CT

7d • Onsite

About The Position

ProHealth Physicians, part of the Optum family of businesses, offers opportunities where contributions directly sustain the health and well-being of the community. The organization emphasizes teamwork, robust medical resources, and a deep commitment to exceptional care and service. ProHealth Physicians (Glastonbury Pediatrics and Adolescent Medicine) is seeking a friendly, patient-focused, and detail-oriented Medical Receptionist to join their team. The position is full-time (40 hours/week) Monday – Friday [8:45am – 5:15pm], with rotating Saturdays from 8 AM to 12 PM. The primary location is 290 Western Blvd. Glastonbury, CT, with a possibility of floating to local practices in the region for coverage.

Requirements

• High School Diploma/GED (or higher)
• 1+ years of receptionist or equivalent customer service or admin-related experience

Nice To Haves

• Experience working with an electronic health record
• Office Administrative / Receptionist / Clerical experience in a medical environment
• Customer service experience in retail, hospitality, etc.
• Knowledge of medical terminology

Responsibilities

• Schedule and triage appointment requests for urgency according to approved protocols consistent with ProHealth’s Appointment and Scheduling Guidelines
• Consult a medical assistant or licensed clinician for clinical decision making whenever necessary
• Use call processing and other applicable functionality in the EHR to take messages and communicate with clinicians
• Greet patients and conduct check-in process
• Monitor daily reminder call logs to reschedule appointments as needed
• Scan and index documents into the EHR; ensure that necessary documents, lab results, etc. are available in advance of patient visits
• Close payment batch(es) at the end of each shift, assemble and balance batch(es) according to ProHealth cash control procedures
• Maintain knowledge of current OSHA and ProHealth policies
• Assist coworkers as needed to ensure smooth office operation and delivery of excellent service through teamwork
• Perform other duties as assigned

Benefits

• Competitive base pay
• Full and comprehensive benefit program
• Performance rewards
• Management team who demonstrates their commitment to your success
• Paid Time Off which you start to accrue with your first pay period
• 8 Paid Holidays
• Medical Plan options
• Participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life & AD&D Insurance
• Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan
• Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees