Medical Receptionist - Travel Required

Golden State Dermatology • Walnut Creek, CA

63d

About The Position

Golden State Dermatology is a physician-led and owned dermatology group rapidly expanding across California, with over 37 locations. We are a leading medical, surgical, and cosmetic dermatology group specializing in skin, hair, and nail conditions, Mohs micrographic surgery for the treatment of skin cancer, surgical and non-surgical cosmetic skincare, anti-aging, body contouring, and plastic surgery.

This is a float pool position between East Bay Clinics. Travel is Required

As a Medical Receptionist at Golden State Dermatology, you'll play a pivotal role in ensuring the smooth operation of our front desk and providing exceptional service to our patients.

Your day will involve warmly welcoming patients, assisting with check-in and check-out procedures, verifying patients' insurance coverage and eligibility, handling phone inquiries, and maintaining patient records.

Managing the appointment schedule will be an important aspect of your day. This includes auditing for future appointments, confirming attendance, and collecting necessary information before the appointment (such as insurance details and intake questions). In case of any schedule openings, you will contact patients on waiting lists or with future appointments to offer earlier slots, with a focus on filling the soonest available appointments for providers with open slots.

Providing product education to patients and staff, and selling skincare products that are available for purchase.

This role will involve a significant amount of multitasking and task management to ensure that all responsibilities are completed promptly. The Practice Manager may assign additional job duties based on the practice's needs.

Above all, you'll strive to provide exceptional service to our patients, making them feel welcome, comfortable, and well-cared for during their visit. Your attention to detail, compassionate approach, and dedication to patient satisfaction will contribute to the overall success of our clinic.

Nice To Haves

• Customer service skills or a patient-centered mindset
• Previous Dermatology, healthcare, or aesthetics experience
• Knowledgeable with insurance carriers (i.e., Medicare, commercial, HMO)
• EClinicalWorks, EMA, or other EMR software

Responsibilities

• Warmly welcoming patients
• Assisting with check-in and check-out procedures
• Verifying patients' insurance coverage and eligibility
• Handling phone inquiries
• Maintaining patient records
• Managing the appointment schedule
• Auditing for future appointments
• Confirming attendance
• Collecting necessary information before the appointment (such as insurance details and intake questions)
• Contacting patients on waiting lists or with future appointments to offer earlier slots
• Filling the soonest available appointments for providers with open slots
• Providing product education to patients and staff
• Selling skincare products
• Multitasking and task management
• Providing exceptional service to patients

Benefits

• 40% off products and procedures, as well as the ability to participate in free annual injectable events
• Comprehensive medical, dental, and vision benefits
• Company paid short and long-term disability as well as life insurance
• Safe Harbor 401K match up to 4%
• Flex spending accounts and commuter benefits
• Employee Assistance Program (EAP) counseling for the stresses of everyday life
• Exclusive discounts for theme parks, attractions, hotels, concerts, and movie tickets.
• Employees accrue PTO from their first day of employment. Additionally, employees who work over 20 hours in a pay period are eligible for 9 paid holidays.
• Pet insurance to cover the healthcare needs of all your pets

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: No Education Listed
• Number of Employees: 101-250 employees