Medical Receptionist - Pediatrics - Springfield

Trinity Health•Springfield, MA

About The Position

Join our Pediatrics team, where you'll play a hands-on role in prepping patients for procedures, assisting with post-op visits, taking vitals, updating electronic health records, and ensuring exam rooms are ready to go. You’ll be a trusted partner to both patients and providers, helping everything run smoothly behind the scenes while keeping patient comfort and care front and center. If you're organized, detail-oriented, and passionate about making a difference, we’d love to welcome you to our team! You would be responsible to perform varied administrative support tasks or activities within a physician practice/office or clinical area. The BSR is responsible for ensuring patient flow within the practice by performing all business functions such as greeting patients, answering phones, scheduling patient appointments, patient registration, insurance verification, copay and point of service collections, pre-certifications, prior authorizations, referrals, chart prep, manage incoming and outgoing faxes as well as provide clerical support to providers and staff. Individual must communicate in a positive, professional manner and maintain a high level of customer service.

Requirements

High school diploma or equivalent
Excellent keyboard skills.
Requires proficiency in a Windows based computer environment and Microsoft Office products.
Accuracy and dependability required.

Nice To Haves

Experience within a medical office or billing department preferred.
Knowledge of patient billing and medical terminology preferred.

Responsibilities

Greets and communicates with patients via phone or in person in a courteous and professional manner identifying themselves and their department.
Answers telephones in a timely, courteous, and professional manner utilizing appropriate scripting.
Verifies active primary and secondary third-party payer insurance coverage eligibility with the payers via prescribes format.
Processes calls to ensure patients are transferred to the appropriate staff member/provider in a timely manner
Schedules patient appointments based on department protocols in order to maximize provider productivity.
Accurately registers patients ensuring that the information required is obtained confirming identity, address, phone numbers, PCP, insurance, co-pay and other pertinent information in order to complete patient registration.