Medical Receptionist

Rancho Health MSO, Inc•Oxnard, CA

About The Position

The intent of this job description is to provide a summary of the major duties and responsibilities performed in this job. Incumbents may be requested to perform job-related tasks other than those specifically presented in this description. The role of the Medical Receptionist encompasses a range of responsibilities within the office. These include filing, answering phone calls, organizing documents, basic bookkeeping tasks, scheduling appointments, and ensuring timely and professional follow-up. Essential Job Duties: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

High School Diploma or equivalent (GED).
Knowledge of medical terminology desired.
Successful completion of a medical front office program or on the job training with an emphasis on customer service.
Bilingual in Spanish preferred, although not required.
Possess strong verbal and written communication skills to maintain a professional and effective level of communication.
Demonstrate an understanding of the principles and practices related to organization, planning, records management, and general administration.
Exhibit attributes of dependability, adaptability, and confidentiality as necessary for the role.
Capable of collaborating with clinical staff and effectively following directions from multiple providers.
Have basic knowledge of handling monetary transactions.
Show commitment to the concepts of preventative healthcare and a team-based approach to healthcare delivery.
Must be authorized to work in the United States.
Employees must be willing to float to various locations within their county, as needed for shift coverage or training purposes.

Responsibilities

Warmly welcome and assist patients during check-in at the front desk.
Answer and promptly direct incoming calls on multiple phone lines, regularly checking voicemail messages throughout the day.
Process patient payments accurately and reconcile the cash drawer on a daily basis.
Schedule, reschedule, and confirm patient appointments efficiently.
Verify patient insurance coverage using various websites and systems.
Aid patients in checking out after their appointments with providers, scheduling follow-up appointments, and providing necessary paperwork, such as lab orders.
Effectively manage assigned task lists and prioritize tasks as needed.
Collaborate with co-workers as a team to ensure completion of tasks and provide seamless support to patients and providers.