Medical Receptionist

CenterWell•Richardson, TX

5d•Onsite

About The Position

Become a part of our caring community and help us put health first As a Receptionist, you'll ensure every patient feels valued from the moment they arrive, functioning as the welcoming face of our healthcare facility. Working onsite, you will report to the Manager, Clinic/Center Administration. You'll manage front desk operations, support clinical staff, and help maintain a smooth and compassionate environment. This role is ideal for someone who excels in a dynamic setting and enjoys making a positive impact on others.

Requirements

High School Diploma or GED
1+ year experience in healthcare customer service background in retail, hospitality, or call centers also considered
Convey information and maintain a positive, tone during calls
Experience coordinating tasks, resources, and schedules to ensure efficient workflow
Experience using MS Office tools for reporting, data analysis, and workflow optimization
Experience improving patient care and experience
This is a patient-facing role and part of our Tuberculosis (TB) screening program. We require TB screening upon hire.

Nice To Haves

Experience with EMR systems

Responsibilities

Greet patients and visitors warmly, in person and over the phone, creating a welcoming and professional atmosphere.
Schedule and confirm patient appointments, manage calendars, and collaborate with medical staff to ensure efficient flow.
Maintain accurate and confidential patient records using EMR and CRM systems.
Update patient accounts and collect copays when needed.
Handle incoming calls, respond to inquiries, and provide general information and empathy.
Keep the reception area clean, stocked, and organized.
Help with supply orders, inventory management, and courier coordination.