Medical Receptionist

BASS MEDICAL GROUP•Walnut Creek, CA

1d•Onsite

About The Position

Experienced Medical Front Office Receptionist Full-Time (40 hrs/week) | Walnut Creek, CA A Division of BASS Medical Group A busy, patient-focused medical practice in Walnut Creek is seeking an experienced, highly capable Front Office Coordinator to support a fast-paced clinical environment where excellent patient care, professionalism, and efficiency are non-negotiable. This role is ideal for someone who thrives under pressure, has prior medical front office experience, and takes pride in keeping an office running smoothly while delivering a warm, reassuring experience to every patient. The physician leads with passion and purpose and is seeking a team member who shares the same commitment to patient care, accountability, and excellence. This is not an entry-level position. The ideal candidate will be comfortable managing multiple responsibilities simultaneously, anticipating needs, and problem-solving independently in a high-volume setting.

Requirements

2–3+ years of medical front office experience (required)
Strong understanding of medical insurance, registration, and authorization processes
Epic EMR experience strongly preferred
Excellent multitasking, organizational, and time-management skills
Ability to remain calm, professional, and focused in a high-stress environment
Strong work ethic, reliability, and attention to detail
Warm, compassionate communication style with patients and staff
Proficiency in Microsoft Office
High School Diploma or equivalent

Responsibilities

Greet patients warmly and professionally, ensuring a positive first impression
Manage high-volume, multi-line phone calls with confidence, efficiency, and discretion
Triage calls appropriately, transfer when needed, and ensure timely message delivery
Register patients accurately and efficiently in Epic
Monitor and manage Epic In Basket messages throughout the day
Schedule appointments and procedures while prioritizing same-day patient needs
Verify insurance eligibility and obtain prior authorizations
Collect copays and payments accurately; maintain and reconcile cash drawer
Safeguard patient privacy and maintain strict confidentiality at all times
Assist patients with forms and documentation
Communicate clearly and professionally with physicians, staff, and outside offices
Obtain outside medical records, referrals, and test results
Maintain an organized, clean, and welcoming front office and waiting area
Order and manage office supplies as needed
Support back office functions when necessary (e.g., rooming patients, taking vitals)
Sort and manage incoming/outgoing mail
Learn new workflows and responsibilities quickly to support evolving practice needs
Perform other duties as assigned to support high-quality patient care