Medical Receptionist
About The Position
Opportunities with ProHealth Physicians, part of the Optum family of businesses. When you work at ProHealth Physicians, your contributions directly sustain the health and well-being of our community. Discover high levels of teamwork, robust medical resources and a deep commitment to exceptional care and service. Join a leading community-based medical group and discover the meaning behind Caring. Connecting. Growing together. ProHealth Physicians has an immediate opening for a friendly, patient-focused and detail-oriented Medical Receptionist to join our growing Family Medicine team. The position is full-time (40 hours/week) Monday – Friday, 7:00AM-6:30PM This position will support the care team and its patients by greeting and checking in patients, scheduling appointments, answering telephone inquiries, collecting payments and maintaining demographic information. Additionally, they will routinely use the electronic health record (EHR) according to ProHealth policies and standard workflows. May be asked to float to local practices in the region for coverage depending on business need. Schedule: Full time (40 hours) Monday-Friday. Will be required to work at 8 hour shift between 7:00AM-6:30PM. Will be expected to close 1 night per week. May have to work rotational Saturdays 1x per quarter 8:30-1:30PM Location: 1251 Farmington Ave, Bristol, CT You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Requirements
- High School Diploma/GED (or higher)
- 1+ years of receptionist or customer service experience
- Intermediate level of computer proficiency in Microsoft Office
Nice To Haves
- Experience working in a primary care setting
- Experience working with EPIC
Responsibilities
- Conduct check-in and check-out process
- Answer incoming calls and use EHR to document details of patient inquiries
- Conduct outreach to patients requiring appointments or service follow-up
- Schedule appointments using standard scheduling protocols
- Manage administrative in-basket pools and work queues
- Scan documents into the EHR per standard protocols
- Balance payments and prepare deposits
- Protect patients’ rights by maintaining confidentiality of medical, personal and financial information
- Provide coverage at other ProHealth locations on an ad hoc basis
- Perform other duties as assigned
Benefits
- In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
