Medical Receptionist - Adult Medicine - Springfield

Trinity Health•Springfield, MA

1d•Onsite

About The Position

Join our Adult Medicine Practice as a Medical Receptionist in a fast-paced, high-energy environment. This role is crucial for making a meaningful difference for patients daily, supporting others, staying organized, and working as part of a collaborative, patient-focused team. Key responsibilities include accurate patient registration, co-pay collection, and appointment scheduling. Additionally, you will provide clerical support and assistance to both internal team members and external customers, ensuring smooth and efficient daily office operations.

Requirements

High school diploma or equivalent
Excellent keyboard skills.
Requires proficiency in a Windows based computer environment and Microsoft Office products.
Accuracy and dependability required.

Nice To Haves

Experience within a medical office or billing department preferred.
Knowledge of patient billing and medical terminology preferred

Responsibilities

Greets and communicates with patients via phone or in person in a courteous and professional manner identifying themselves and their department.
Answers telephones in a timely, courteous, and professional manner utilizing appropriate scripting.
Processes calls to ensure patients are transferred to the appropriate staff member/provider in a timely manner.
Schedules patient appointments based on department protocols in order to maximize provider productivity.