Medical Receptionist
About The Position
VillageMD is a physician-led, patient-centric network dedicated to simplifying health care and providing connected care. Their network includes primary, multispecialty, and urgent care providers serving millions of patients through various operating companies like Village Medical, CityMD, and Summit Health. The Patient Service Representative (PSR) at CityMD is responsible for welcoming patients and delivering excellent customer service. This role involves registering patients, coordinating with the team for timely patient turnaround, and addressing patient questions and concerns with urgency and kindness, both over the phone and in person. The PSR is also responsible for all paperwork related to patient registration.
Requirements
- A High School Degree or GED
- Happy, welcoming, and can-do attitude with patients and coworkers
- Excellent verbal, written, and interpersonal communication skills
- Detail-oriented and a team player
- Computer Proficiency and superior keyboarding skills (approximately 55 wpm)
- Flexible/adaptable nature to work in a continuously evolving environment
- Passion for helping others in a healthcare environment
- Ability to effectively interact with physicians, patients and other staff members
- Bilingual language skills required or preferred based on site location
Nice To Haves
- Experience working in any high-volume/high-intensity service industry (e.g., hospitality, restaurant, hospital, medical office or retail environment) preferred
Responsibilities
- Greeting and welcoming patients
- Organizing and coordinating patient in-take and other appointments
- Accurately enters/updates patient information in system
- Assisting patients with completion of paperwork when necessary
- Scanning, updating and filing medical records
- Answering phone calls, questions, etc. in a prompt and polite manner
- Processing medical insurance information, verifying patient eligibility and addressing any patient questions about insurance (liaise with Billing department as appropriate)
- Handling cash and co-payments accurately and responsibly
- Providing outstanding customer service to every patient
- Informing site manager or assistant site manager of waiting room wait times, patient inquiries, etc.
Benefits
- Medical coverage
- Dental coverage
- Life coverage
- Disability coverage
- Vision coverage
- FSA coverages
- 401k savings plan
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
