Medical Receptionist

Prostatecentersusa•Richmond, VA

18h

About The Position

IR Centers is a multidisciplinary private practice endovascular lab. We are leading minimally invasive procedures across the U.S. by providing interventional radiology services in an outpatient setting. Learn more about IR Centers here: https://youtu.be/YhLFlp789hg As a Medical Receptionist / Surgical Scheduler, you’ll play a key role in welcoming patients, checking them in for their appointments, and managing referral calls. Your primary responsibility will be reaching out to referred patients to schedule consultations and procedures in a timely, professional manner.

Requirements

High school diploma or equivalent
2 years of medical scheduling experience
English
Self-motivated with strong organizational and time management skills
Skilled in effectively communicating with patients and clinicians about scheduling
Able to multitask in a pleasant, professional manner, including handling a multi-line phone system
Excellent problem-solving and interpersonal skills to ensure patient satisfaction
Demonstrates teamwork, flexibility, and a positive attitude in all interactions
Proficient in the use of computers and related software such as Microsoft Office and EMR systems

Nice To Haves

Bilingual (Preferred)

Responsibilities

Greet callers warmly & provide courteous service
Understand the responsibility of serving as the first point of contact for patients at our practice
Use sound judgment in handling calls, especially when dealing with highly sensitive medical information
Answers calls within three-four rings
When scheduling patients, be sure to add and update demographics and insurance information for patients thoroughly & accurately
Confirm, cancel, reschedule and update patient appointments at request of patient and/or provider
Use the EMR system to match physician/clinician availability with the patient's needs and preferences in terms of date and time
Able to accurately schedule appointments based on clinic and practice guidelines and specifications
Maintain and regularly update scheduling systems so patient records are accurate and complete and can be used to analyze patient/staffing needs and patterns
Communicates as needed with physicians/clinicians and other staff about any patient concerns/issues related to scheduling. Consults with the office manager about any system problems
Effectively communicate and complete requests from other medical offices (faxing patient medical records, or other information as requested)
Address patient concerns efficiently and effectively
Uses customer service principles and techniques to deal with patients calmly and pleasantly
Other clerical duties as assigned by the office manager/administrator