Medical Receptionist, Acute Surgical Care Stepdown Unit - Full-Time M-F 06:45 - 15:15

Vanderbilt University Medical Center•Nashville, TN

2d•Onsite

About The Position

Discover Vanderbilt University Medical Center: Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research. Organization: 10N Acute Care Surgery 10 Job Summary: Supports delivery of patient care by providing clerical and receptionist services to patients, families, visitors, staff, physicians, departments that support patient care, and all other customers of a Patient Care Unit with regular guidance. Facilitates efficient workflow, supports appropriate use of technology, and fosters effective communication. . All Candidates must attach an up-to-date resume to their application. Join Our Award-Winning Team! For the fourth consecutive year, Vanderbilt has earned a spot on Forbes magazine’s list of “Best Employers in Tennessee.” Discover what makes us stand out and become part of a team that’s committed to excellence in patient care and employee satisfaction! Department/Unit Summary: Join the brand-new Acute Surgical Care Stepdown Unit coming to 10N, a 31-bed stepdown unit offering a unique opportunity to help build a new team from the ground up. Nurses will provide a stepdown level of care to adult patients either awaiting surgery or recovering post-operatively. The unit features a collaborative, team-oriented atmosphere. Patient Population Includes: • Emergency General Surgery (EGS) Patients • Pre- and Post-Operative Surgical Patients • Trauma and Med-Surg Overflow Why Vanderbilt? VUMC Benefits start on Day One! We care for our team members with a comprehensive benefits package that includes: Health, Dental, and Vision Insurance 403b Retirement Plan with Company Match Generous Paid Time Off Tuition Assistance Career Growth Ladder Opportunities

Requirements

Customer Service (Novice): A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs.
Patient Documentation (Fundamental Awareness): The ability to receive and record patient information.
Telephone Skills (Fundamental Awareness): Knowledge of the skills, procedures, attitudes, etiquette and competencies necessary for successful telephone communication with customers.
Relevant Work Experience Experience Level: Less than 1 year
High School Diploma or GED

Nice To Haves

Flexible availability
Professionalism and reliability
Excellent communication and teamwork skills
High emotional intelligence

Responsibilities

Processes orders according to guidelines, follows computer downtime procedures.
Enters and updates information in computer system to assure current information and retrieves data accurately.
Maintains unit log according to guidelines, makes follow up appointments, and performs discharge related clerical tasks.
Responds to patient call system and patient requests providing clear, current information to families, visitors and staff.
Uses telephone, patient call system, beeper/paging system, fax/copy machine, scanning, unit specific monitoring devices, pneumatic tube system and to facilitate flow of communication, equipment and supplies.
Orders, maintains and uses supplies in a cost effective manner.
The responsibilities listed are a general overview of the position and additional duties may be assigned.