Medical Receptionist

UnitedHealth Group • Bristol, CT

14h • Onsite

About The Position

ProHealth Physicians, part of the Optum family of businesses, has an immediate opening for a friendly, patient-focused, and detail-oriented Medical Receptionist to join their growing Family Medicine team. This full-time position (40 hours/week) involves supporting the care team and its patients by greeting and checking in patients, scheduling appointments, answering telephone inquiries, collecting payments, and maintaining demographic information. Additionally, the role requires routine use of the electronic health record (EHR) according to ProHealth policies and standard workflows. The position may require floating to local practices in the region for coverage depending on business need.

Requirements

• High School Diploma/GED
• 1+ years of receptionist or customer service experience
• Intermediate level of computer proficiency in Microsoft Office
• Access to reliable transportation & valid US driver's license

Nice To Haves

• Experience working in a primary care setting
• Experience working with EPIC

Responsibilities

• Conduct check-in and check-out process
• Answer incoming calls and use EHR to document details of patient inquiries
• Conduct outreach to patients requiring appointments or service follow-up
• Schedule appointments using standard scheduling protocols
• Manage administrative in-basket pools and work queues
• Scan documents into the EHR per standard protocols
• Balance payments and prepare deposits
• Protect patients’ rights by maintaining confidentiality of medical, personal and financial information
• Provide coverage at other ProHealth locations on an ad hoc basis
• Perform other duties as assigned

Benefits

• a comprehensive benefits package
• incentive and recognition programs
• equity stock purchase
• 401k contribution

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees