Medical Receptionist

HealthPartners/GHI • Brooklyn Center, MN

11h • Onsite

About The Position

Park Nicollet is looking to hire a Medical Receptionist to join our Primary Care Frontline team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.
Position Summary:
Call Center:
Primarily responsible for rapidly and accurately answering and responding to incoming telephone calls from patients and/or employer groups. Employees will meet the department specific agent expectations regarding measurement and follow the defined guidelines and processes of the department.
Front Desk:
Primarily responsible for providing support to greet patients, collect co-pays, schedule follow-up appointments and referrals and support departmental clerical duties.
Both areas will provide support to the department/site ensuring quality service through timely and courteous assistance and provide service support to patients and employers groups who request our care. They will both maintain patient confidentiality to protect patient rights.
Furthermore, employees will provide excellent customer service, complete defined work in a timely and professional manner, support on-going process improvement and organizational/department changes, identify self and department in all phone interactions, accept additional related tasks and maintain a clean and orderly work area.
Additional Information:
Park Nicollet Brookdale is actively seeking a dynamic individual with exceptional customer service skills to join our dedicated frontline team. The ideal candidate will possess excellent communication skills, a strong ability to multitask, keen attention to detail, proficiency in computer applications, a genuine eagerness to learn and grow professionally, and a positive, engaging attitude. If you enjoy working with a diverse population and thrive in a fast-paced environment, we invite you to consider this exciting opportunity.
Brooklyn Center is a large clinic and we offer a range of services, including Internal Medicine, Family Medicine, Eye Care, Urgent Care, Midwifery, and Laboratory/X-ray services. As a crucial member of our frontline team, you will be responsible for patient check-in/registration, conducting patient outreach for scheduling and rescheduling, sending pre-appointment letters, and managing lobby maintenance. Additionally, you'll be involved in sorting and distributing faxes and mail.

Requirements

• 6 months related experience
• Accurate computer/keyboarding skills required.
• Demonstrates knowledge of age-related growth and development principles necessary to provide appropriate service and assure safety of patients.
• Must be proficient in the operation of the following types of equipment: telephone and headsets, PC, printer, photo copier and fax machine.

Nice To Haves

• Strong verbal and written communication
• Strong verbal and written communication
• Human relations sensitivity and customer service skills
• Listening and telephone etiquette skills
• Medical terminology knowledge desirable
• Comfort in asking patients for copays and race collection.
• Ability to promote and maintain good patient relations and patient confidentiality.
• Ability to work in a fast-paced and structured environment.
• Ability to sit for long periods of time.

Responsibilities

• Rapidly and accurately answering and responding to incoming telephone calls from patients and/or employer groups.
• Meet the department specific agent expectations regarding measurement and follow the defined guidelines and processes of the department.
• Greet patients
• Collect co-pays
• Schedule follow-up appointments and referrals
• Support departmental clerical duties.
• Maintain patient confidentiality to protect patient rights.
• Provide excellent customer service
• Complete defined work in a timely and professional manner
• Support on-going process improvement and organizational/department changes
• Identify self and department in all phone interactions
• Accept additional related tasks
• Maintain a clean and orderly work area
• Patient check-in/registration
• Conducting patient outreach for scheduling and rescheduling
• Sending pre-appointment letters
• Managing lobby maintenance
• Sorting and distributing faxes and mail.

Benefits

• Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more!
• As a HealthPartners colleague, we’re committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed