Medical Receptionist

Golden State Dermatology•San Mateo, CA

1d•Onsite

About The Position

Golden State Dermatology is a physician-led and owned dermatology group with over 37 locations across California, specializing in medical, surgical, and cosmetic dermatology. As a Medical Receptionist, you will be a pivotal part of ensuring the smooth operation of the front desk and delivering exceptional patient service. This role involves cross-training between the front desk and an upstairs call center, with an expectation to float between departments to support clinic operations. Your daily tasks will include warmly welcoming patients, assisting with check-in and check-out, verifying insurance coverage and eligibility, handling phone inquiries, and maintaining patient records. A key aspect of the role is managing the appointment schedule, which includes auditing future appointments, confirming attendance, and collecting necessary pre-appointment information like insurance details and intake questions. You will also be responsible for filling schedule openings by contacting patients on waiting lists or those with future appointments to offer earlier slots, prioritizing the soonest available appointments for providers. Call center duties encompass answering a high volume of incoming calls, scheduling and rescheduling appointments, confirming appointments, responding to patient questions, routing calls, and accurately documenting all interactions in the practice management system. You will assist patients with general inquiries, appointment requests, and basic insurance-related questions while maintaining excellent phone etiquette and professionalism. Additionally, you will provide product education to patients and staff and sell available skincare products. This position demands significant multitasking and task management to ensure all responsibilities are completed promptly. The Practice Manager may assign additional job duties as needed. Ultimately, your goal is to provide exceptional service, making patients feel welcome, comfortable, and well-cared for, contributing to the clinic's overall success through your attention to detail, compassionate approach, and dedication to patient satisfaction.

Requirements

Ability to provide exceptional patient service.
Proficiency in patient check-in and check-out procedures.
Skill in verifying insurance coverage and eligibility.
Competence in handling phone inquiries.
Ability to maintain accurate patient records.
Proficiency in managing appointment schedules, including auditing, confirming, and collecting pre-appointment information.
Ability to proactively fill open appointment slots.
Strong ability to manage a high volume of incoming calls.
Skill in scheduling, rescheduling, and confirming appointments.
Ability to respond to patient questions and route calls appropriately.
Accuracy in documenting interactions in a practice management system.
Excellent phone etiquette and professionalism.
Ability to educate patients and staff on products.
Sales ability for skincare products.
Strong multitasking and task management skills.
High attention to detail.
Compassionate approach to patient care.
Dedication to patient satisfaction.

Nice To Haves

Customer service skills or a patient-centered mindset
Previous Dermatology, healthcare, or aesthetics experience
Knowledgeable with insurance carriers (i.e., Medicare, commercial, HMO)
EClinicalWorks, EMA, or other EMR software experience

Responsibilities

Ensure the smooth operation of the front desk.
Provide exceptional service to patients.
Warmly welcome patients.
Assist with check-in and check-out procedures.
Verify patients' insurance coverage and eligibility.
Handle phone inquiries.
Maintain patient records.
Manage the appointment schedule.
Audit for future appointments.
Confirm attendance for appointments.
Collect necessary information before appointments (such as insurance details and intake questions).
Contact patients on waiting lists or with future appointments to offer earlier slots in case of schedule openings.
Focus on filling the soonest available appointments for providers with open slots.
Answer a high volume of incoming calls (call center).
Schedule and reschedule appointments (call center).
Confirm appointments (call center).
Respond to patient questions (call center).
Route calls appropriately (call center).
Document all interactions accurately in the practice management system (call center).
Assist patients with general inquiries, appointment requests, and basic insurance-related questions.
Maintain excellent phone etiquette and professionalism.
Provide product education to patients and staff.
Sell skincare products that are available for purchase.
Multitask and manage tasks to ensure that all responsibilities are completed promptly.
Perform additional job duties as assigned by the Practice Manager.

Benefits

40% off products and procedures
Ability to participate in free annual injectable events
Comprehensive medical benefits
Comprehensive dental benefits
Comprehensive vision benefits
Company paid short-term disability
Company paid long-term disability
Company paid life insurance
Safe Harbor 401K match up to 4%
Flex spending accounts
Commuter benefits
Employee Assistance Program (EAP) counseling for the stresses of everyday life
Exclusive discounts for theme parks, attractions, hotels, concerts, and movie tickets
Accrued PTO after hire date
9 Paid Holidays if working over 20 hours in a pay period
Pet Insurance for all your furry family members