Medical Receptionist Family Practice

UnitedHealth Group Inc. • Worcester, MA

39d • $16 - $28 • Onsite

About The Position

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. This position provides a full range of administrative medical support services while ensuring the highest level of patient care and satisfaction. Position Details: Location: 5 Neponset Street. 3rd floor. Worcester, MA, USA 01606 Department: Adult Medicine and Family Practice Schedule: Monday - Friday 7:00 AM - 5:00 PM you will work with manager on scheduled

Requirements

• High School Diploma/GED (or higher)
• 1+ years of customer service experience
• 1+ years of experience with professional telephone skills
• Ability to work fulltime hours (38.75 hours per week) Monday - Friday

Nice To Haves

• Experience utilizing EPIC
• Ability to multitask

Responsibilities

• Acts as a patient advocate and liaison in coordinating healthcare services by partnering with a care team (Nurses, Providers, and Medical Assistants) and follow up care
• Verifies patient insurance coverage and eligibility utilizing computer-based patient registration / scheduling system
• Future training of addresses patient-care related telephone calls via an incoming work queue aligning with department metrics
• Documents appropriate information in patient's charts using an electronic medical records system
• Completes and maintains physician's schedules, coordinating patient visits and medical procedures
• Ensures insurance authorizations are obtained, and services are covered in full, communicating information with patients as needed
• Resolves patients' questions regarding clinic schedules and billing concerns; handles requests for rescheduling appointments, etc.
• Other clerk duties as assigned

Benefits

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees