Medical Receptionist

ReFocus Eye Health•Fairfield, CT

just now•Onsite

About The Position

Why Join ReFocus At ReFocus, our Front Desk team is the heart of the patient experience. We are committed to helping you build the skills, confidence, and career path that support long-term success in healthcare. Comprehensive Training — No Experience Required Whether you’re new to medical reception or transitioning from another industry, we provide robust on-the-job training, mentorship, and ongoing coaching. You’ll learn patient scheduling, insurance basics, customer service best practices, and front desk systems step-by-step. Career Growth Across Multiple Pathways ReFocus offers clear opportunities to advance your career based on your strengths and interests. Team members can grow within the Front Desk track or pursue roles across other job families, including: •Surgical Coordinator •Ophthalmic Technician (with full on-the-job training) •Billing & Revenue Cycle •Practice Operations & Leadership We are dedicated to developing our people and helping them find the path that best fits their career goals. Supportive, Patient-Centered Culture Our Front Desk teammates are essential to delivering an outstanding patient experience. You’ll be part of a team that values collaboration, empathy, professionalism, and our “Care, Collaborate, Elevate” values. Training, Tools & Resources to Help You Succeed ReFocus invests in modern technology, clear workflows, and efficient systems to make your job easier and support a smooth patient experience. Be Part of a Growing, Multi-State Healthcare Organization With practices across multiple states, ReFocus offers long-term stability, advancement opportunities, and exposure to best practices across a leading ophthalmology network. Join Our Dynamic Medical Team as a Medical Group Front Desk Representative! Are you a friendly, organized, and tech-savvy professional looking to make a real difference in patient care? We are an established multi-specialty Ophthalmology group seeking a motivated Front Desk Representative to be the welcoming face of our busy practice. You'll play a crucial role in ensuring a smooth and efficient patient experience. Your Impact: Be the patient's first point of contact: Greet patients warmly, manage check-ins/check-outs, and answer their questions with clarity and compassion. Masterful scheduling & coordination: Efficiently schedule appointments, manage provider schedules, and keep our workflow running smoothly. Expert communication & organization: Answer calls, manage messages, verify patient information, and maintain accurate records. Financial accuracy: Collect co-pays, verify insurance eligibility, and ensure accurate daily financial reporting. Problem solving & patient advocacy: Address patient concerns, escalate issues as needed, and ensure a positive experience. Team collaboration: Work seamlessly with providers, clinical and administrative staff, and external partners.

Requirements

Reliability, a positive attitude, and excellent teamwork skills.
Strong communication and interpersonal abilities.
Proficiency in data entry and computer skills.
Ability to thrive in a fast-paced environment.
Exceptional customer service skills.
Proven experience in a medical administrative role, with knowledge of medical terminology and office procedures.
Must hold a high school diploma or equivalent.

Nice To Haves

Prior experience in ophthalmology.
Familiarity with Electronic Medical Records (EMR).

Responsibilities

Greet patients warmly, manage check-ins/check-outs, and answer their questions with clarity and compassion.
Efficiently schedule appointments, manage provider schedules, and keep our workflow running smoothly.
Answer calls, manage messages, verify patient information, and maintain accurate records.
Collect co-pays, verify insurance eligibility, and ensure accurate daily financial reporting.
Address patient concerns, escalate issues as needed, and ensure a positive experience.
Work seamlessly with providers, clinical and administrative staff, and external partners.